Borel Nobi
Saint Paul,MN
Summary
Detail-oriented Information Systems Technical Specialist with four years of experience in system maintenance, technical support, and cybersecurity. Proficient in managing complex information systems to ensure optimal performance and delivering top-tier technical support. Committed to leveraging skills in a dynamic organization to enhance IT operations and drive system efficiency. Strong focus on problem-solving and continuous improvement enables adaptation to evolving technological landscapes.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Information technology support analyst
Maximus
02.2022 - 12.2025
- Conducted incident response for security breaches, coordinating with IT and forensic teams to minimize impact to company
- Developed and implemented security protocols to improve overall network security and compliance
- Participated in threat hunting activities and vulnerability assessments, leading to 60% reduction in security incidents
- Created comprehensive reports for management outlining incidents, trends, and security improvements
- Conducts tuning changes to SIEM queries that reduce alert frequency of specific queries between 51% and 99%, which optimizes process/procedure aspects of incident lifecycle by reducing false positives encountered during monitoring/detection phase
- Incident Triage Analysts create filters, data monitors, dashboards, and reports within monitoring utilities
- Worked on cases based on alerts varying from phishing cases to host-based cases
- Performed incident response, with primary focus of eliminating threat to network and determining cause of security
- Optimized network and host-based firewall administration, including rule modification, troubleshooting, and vendor support
- Improved VPN performance and decreased downtime
- Created detailed documentation to help employees utilize security tools efficiently
- By simplifying complicated technical ideas into easy-to-follow manuals.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security measures.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Cultivated interpersonal skills by building positive relationships with others.
Information Technology Security Analyst
St Croix Hospice
01.2025 - 11.2025
- Technical Support & Security Analyst with expertise in threat monitoring, vulnerability management, and incident response. Proven ability to translate complex security alerts into actionable resolutions, reduce organizational risk, and enhance system resilience through hands-on analysis and user-focused communication.
- Monitoring & Detection: Continuous monitoring of threats using SIEM tools, firewalls, and endpoint security platforms to identify and respond to anomalies.
- Incident Response & Troubleshooting: Leading initial triage, containment, and resolution of IT and security incidents while maintaining clear communication with stakeholders.
- Vulnerability & Risk Management: Conducting vulnerability assessments, analyzing security gaps, and collaborating with IT teams to prioritize remediation efforts.
- User Education & Support: Developing and delivering targeted security awareness training, reducing human-error incidents, and providing technical guidance on security best practices.
- Compliance & Reporting: Aligning security activities with industry standards and creating clear documentation for audits and continuous improvement.
- Performed risk analyses to identify appropriate security countermeasures.
Service desk II
Bailiwick
06.2021 - 12.2021
- Diagnose and resolve technical issues related to hardware, software , network for internal and external users
- Manage and prioritize tickets through ticketing system, achieving 80% SLA adherence
- Document common issues and resolutions to enhance the knowledge base
- Providing daily desktop (Windows 10, 11) support for end users
- Installing and imaging PCs
- Implemented new technology for customers according to clients' accepted project methodologies
- Resolved customer service requests and alerts involving technology at customer sites
- Other support needs included applications like Microsoft Office 365 (Exchange, SharePoint, OneDrive, Teams, Office suite, etc.) VPN, Remote Desktop Services
- Devices I've supported include printers, routers, firewalls, switches, VoIP and mobile phones, backup solutions and vendor-specific hardware and software according to client standards
- Desktop Provisioning: Configured and staged desktop/laptop equipment for clients, managed deployment logistics, and supported additional service requests for business application installations
Education
Bachelor of Science - information systems
St Cloud State
Saint Cloud, MN05.2021
Skills
- Strong Analytical skills
- Python, Bash, PowerShell, C#
- SIEM (Splunk, ELK), Firewalls (Cisco)
- TCP/IP, DNS, HTTP/S, VPN
- Vulnerability Assessment
- Great team player
- Strong communication and collaboration
- Ability to work under pressure
- Remote support
- Software development
- Operating systems
- Application support
- Software installation
- Mobile device management
- Hardware configuration
Certification
- Azure Fundamental
- O365 Fundamentals
- CompTIA Security
- Microsoft certified
- Azure security
- CompTIA Networking
- Data Privacy laws
- NIST, ISO 27001/17799, COBIT
Timeline
Information Technology Security Analyst
St Croix Hospice
01.2025 - 11.2025
Information technology support analyst
Maximus
02.2022 - 12.2025
Service desk II
Bailiwick
06.2021 - 12.2021
Bachelor of Science - information systems
St Cloud State