Summary
Overview
Work History
Education
Skills
Timeline
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Albert Sanchez

New York,NY

Summary

Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive a strong desire to excel in any role. Prepared to leverage diverse skills and experiences to make a meaningful impact within an organization.

Overview

4
4
years of professional experience

Work History

Remote customer representative

Maximus
09.2024 - Current
  • Served as a bilingual representative, handling inbound and outbound calls with New York State consumers.
  • Assisted customers with inquiries, providing accurate information and promoting service offerings.
  • Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
  • Adapted quickly to changing policies and procedures, ensuring compliance in all communications.
  • Assisted customers in navigating New York State of Health website features, leading to increased online consumers.

Cuny Spring Forward Intern

Mnc Development
02.2023 - 05.2023
  • Assisted in project management by coordinating tasks and timelines across multiple teams.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted market research to support strategic decision-making processes and identify growth opportunities.

Kitchen Crew Member

Mcdonald's
12.2021 - 07.2022
  • Operated kitchen equipment efficiently to prepare and cook menu items.
  • Maintained cleanliness and organization of food preparation areas to ensure compliance with safety standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.

Education

High School Diploma -

Manhattan Bridges High School
New York, NY
06-2021

Skills

  • Technical: Microsoft Office, Google Suite, Basic computer hardware knowledge
  • Soft Skills: Communication, Problem-Solving, Teamwork, Research
  • Language fluency, Spanish
  • Organization and recordkeeping
  • Call handling
  • Critical thinking
  • Call center experience
  • Customer service excellence

Timeline

Remote customer representative

Maximus
09.2024 - Current

Cuny Spring Forward Intern

Mnc Development
02.2023 - 05.2023

Kitchen Crew Member

Mcdonald's
12.2021 - 07.2022

High School Diploma -

Manhattan Bridges High School

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