Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Boris Escobar

Houston,TX

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

20
20
years of professional experience

Work History

Team Leader

United Cargo
Houston, TX
04.2012 - 08.2024
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Communicate with clients regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
  • Track and trace cargo as necessary to insure proper movement and delivery.
  • Provide accounting department with proper and correct billing information.

Personal Banker

Wells Fargo
The Woodlands, TX
02.2010 - 05.2015
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Researched customer inquiries and reported findings in a timely manner.
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Advised customers on various financial products available from the bank.

Personal Banker

Chase Bank
Houston, TX
01.2009 - 03.2010
  • Provided customer service to clients, including answering questions and resolving issues.
  • Conducted account openings and closings for clients.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Approached prospective clients through emails and cold calling to consistently meet sales targets.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Maintained customer data confidentiality while inputting information into system.

Sales Manager

Verizon Wireless
Tomball, TX
02.2005 - 03.2009
  • Developed and implemented sales strategies to increase market share.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Managed daily operations of sales department, including supervision of staff members.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Developed and implemented new sales strategies to update product lines.

Education

Associate of Arts - Computer Science

Lone Star College System
Spring, TX
02-2004

Skills

  • Technical Support
  • Mentoring
  • Client Service
  • Team Supervision
  • Work Planning
  • Coaching
  • Shift Scheduling
  • Giving Constructive Feedback

Languages

  • Spanish fluently

Timeline

Team Leader

United Cargo
04.2012 - 08.2024

Personal Banker

Wells Fargo
02.2010 - 05.2015

Personal Banker

Chase Bank
01.2009 - 03.2010

Sales Manager

Verizon Wireless
02.2005 - 03.2009

Associate of Arts - Computer Science

Lone Star College System

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Boris Escobar