Boris W. Burton
Symira ,GA
Summary
Dedicated to securing a professional management career, I offer a wealth of exceptional customer service experience, enthusiasm, and dedication. Eager to utilize these skills in a role that offers growth and development. Committed to following procedures and policies, thriving in dynamic environments, and ready to contribute to a thriving organization.
Overview
10
10
years of professional experience
Work History
Team Lead
Extended Stay
01.2024 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Successfully secured sales to maximize hotel occupancy
- Efficiently checked in guests, supported their needs, and ensured a pleasant stay
- Complied with all regulatory, company, and department policies and procedures ethically.
- Ensured guest satisfaction by addressing all guest needs and promoting surveys to maintain high scores on platforms like Google and TripAdvisor
- Prioritized cleanliness and guest comfort, motivating housekeeping staff to maintain high standards.
- Managed crisis situations efficiently, mitigating potential risks while ensuring minimal disruptions to ongoing operations or service delivery standards were maintained during periods of uncertainty or change.
- Monitored financial transaction at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Allstate Insurance
01.2023 - 01.2024
- Company Overview: Remote
- Accepted 100+ calls daily delivering exceptional customers service, responding to emails, processing claims, billing, settlements, verifying insurance coverage, sales, reaching out to customers promoting sales and opportunities as an Allstate representative
- I worked in a very fast-paced environment, with accurate details and high response to customer’s concerns
- Remote
Assistant Manager
Amazon.com
01.2021 - 01.2023
- I offered world class support to resolve issues in a timely and professional manner
- Communicating with staff to build morale and encouragement, ensuring each customer are always treated with exceptional customer service, through phone calls, email, and live chat, ensuring staff exhibits 100% customer satisfaction
Assistant Manager
Lemar’s Mattress Connect
Atlanta, Georgia
01.2019 - 01.2021
- Company Overview: Atlanta, Georgia
- Responsible for exceptional service, sales, inventory, delivery, and set-up of quality mattresses and beds
- Ensuring exceptional communication with each customer and maintaining 100% customer satisfaction
- Atlanta, Georgia
Driver
MARTA (Metropolitan Atlanta Rapid Transit Authority)
01.2015 - 01.2018
- Experienced and reliable transit bus driver
- Followed a planned route, making scheduled stops to pick up and drop off passengers in a safe and pleasant manner
- Collected fares and answered questions about the bus route
- Communicated with a dispatcher and reported emergencies, traffic patterns and accidents
Education
Associate - Business Management
Savannah State University
Savannah, Georgia01.2016
High School -
Stockbridge High School
Stockbridge, Georgia01.2013
Skills
Energetic and Dependable
Proficient in MS Office
Exceptional Communication
Strong Problem-solving Skills
Organizational Skills
Customer Relationship Management
Financial Analysis
Decision Making
Team Leadership
Customer Service Management
Marketing Strategies
Revenue Growth
Operations Oversight
Timeline
Team Lead
Extended Stay
01.2024 - Current
Allstate Insurance
01.2023 - 01.2024
Assistant Manager
Amazon.com
01.2021 - 01.2023
Assistant Manager
Lemar’s Mattress Connect
01.2019 - 01.2021
Driver
MARTA (Metropolitan Atlanta Rapid Transit Authority)
01.2015 - 01.2018
High School -
Stockbridge High School
Associate - Business Management
Savannah State University