BornAsia Williams
Las Vegas,NV
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
9
9
years of professional experience
1
1
Certification
Work History
Medical Biller Assistant
I Am Me LLC
08.2025 - Current
- Led billing operations to ensure accurate claims submission and prompt reimbursements.
- Streamlined billing processes, reducing errors and improving turnaround times for claims processing.
- Mentored junior billers on coding practices and compliance regulations, enhancing team performance.
- Analyzed billing discrepancies and resolved issues by collaborating with healthcare providers and insurance companies.
- Verified insurance of patients to determine eligibility.
Budtender
Thrive Southern Highlands Marketplace
12.2023 - 12.2025
- Assisted in maintaining inventory accuracy through regular stock checks and updates.
- Ensured compliance with state regulations regarding cannabis sales and safety protocols.
- Enhanced customer experience by providing personalized recommendations and support.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
Front Desk Receptionist
Sahara Urgent Care West
06.2025 - 08.2025
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to streamline service delivery and enhance guest experience.
- Developed and maintained filing systems for confidential guest information, improving data retrieval efficiency.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate departments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Medical Biller and Coder
Valetudo
08.2024 - 06.2025
- Processed medical claims using advanced coding systems to ensure accuracy and compliance with regulations.
- Reviewed and corrected billing discrepancies to enhance revenue cycle efficiency and reduce claim denials.
- Collaborated with healthcare providers to clarify patient information, improving documentation quality and coding precision.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
Model Hostess
81/82 Group
03.2023 - 11.2023
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems, optimizing table turnover and guest flow.
- Collaborated with servers to enhance overall dining experience.
- Assisted management in maintaining cleanliness and organization of dining area.
Live trivia Host
WinnerWinner
01.2023 - 02.2023
- Developed engaging trivia content to enhance participant experience and drive audience engagement.
- Analyzed participant feedback to refine trivia formats and improve overall satisfaction levels.
- Collaborated with venue staff to optimize event logistics and ensure seamless operations.
Hostess
Claim Jumper Restaurant
06.2022 - 12.2022
- Greeted and seated guests, ensuring timely and efficient service flow.
- Collaborated with kitchen and serving staff to coordinate smooth meal service operations.
- Trained new host staff on customer service standards and operational procedures.
- Addressed guest inquiries and concerns promptly to enhance satisfaction levels.
- Assisted in maintaining cleanliness and organization of front-of-house areas for a welcoming atmosphere.
Server
Carnegie Heights
03.2022 - 07.2022
- Delivered exceptional customer service in high-volume dining environment.
- Trained and mentored new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
LeafFilter Gutter Protection
10.2021 - 04.2022
- Resolved customer inquiries by providing accurate product information and support.
- Managed high-volume calls, ensuring timely resolution of service issues.
- Collaborated with installation teams to coordinate service appointments and logistics.
- Led initiatives to streamline communication between departments for better service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Model Party Pit Dealer(BJ)
CJC
06.2021 - 07.2021
- Party Pit Model dealing “21” or “Blackjack”
- Dealt blackjack games efficiently while ensuring compliance with gaming regulations.
- Maintained accurate chip counts and payouts for all players at the table.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Monitored game play to identify and resolve discrepancies in real-time.
Hostess
Atlanta Comedy Theater
08.2017 - 12.2019
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Managed reservations and waitlists using OpenTable system for optimal guest experience.
Shoe Sales Associate
Dillard's
10.2018 - 04.2019
- Assisted customers in selecting footwear, providing personalized recommendations based on style and comfort preferences.
- Maintained visual merchandising standards to enhance product displays and promote seasonal promotions.
- Processed sales transactions accurately using point-of-sale systems, ensuring efficient checkout experience.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction and loyalty.
- Conducted regular audits of sales floor for product availability and pricing accuracy, ensuring compliance with company standards.
Education
Vocational Institute - Medical Billing & Coding
UEI Institute
Las Vegas, NV04-2026
Skills
- Insurance claims
- Insurance billing
- Medical billing
- Electronic claims
- HIPAA compliance
- Insurance verification
- CPT knowledge
- Customer service
- Medicare and medicaid process
- Data entry
- ICD-10
- Electronic health record software
- [Software] use
- Teamwork and collaboration
- Providing customer service
- Dining customer service
- Customer service and communication skills
- Friendly, positive attitude
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Computer skills
- Organizational skills
- Decision-making
Certification
- CPR CertificationPresent
- Certified Information Privacy ProfessionalPresent
- Food Handler Certification
- Alcohol awareness cardDecember 2022 to December 2026
- Cannabis Agent cardDecember 2023 to December 2025
Timeline
Medical Biller Assistant
I Am Me LLC
08.2025 - Current
Front Desk Receptionist
Sahara Urgent Care West
06.2025 - 08.2025
Medical Biller and Coder
Valetudo
08.2024 - 06.2025
Budtender
Thrive Southern Highlands Marketplace
12.2023 - 12.2025
Model Hostess
81/82 Group
03.2023 - 11.2023
Live trivia Host
WinnerWinner
01.2023 - 02.2023
Hostess
Claim Jumper Restaurant
06.2022 - 12.2022
Server
Carnegie Heights
03.2022 - 07.2022
Customer Service Representative
LeafFilter Gutter Protection
10.2021 - 04.2022
Model Party Pit Dealer(BJ)
CJC
06.2021 - 07.2021
Shoe Sales Associate
Dillard's
10.2018 - 04.2019
Hostess
Atlanta Comedy Theater
08.2017 - 12.2019
Vocational Institute - Medical Billing & Coding
UEI Institute
Timeline
Medical Biller Assistant
I Am Me LLC
08.2025 - Current
Front Desk Receptionist
Sahara Urgent Care West
06.2025 - 08.2025
Medical Biller and Coder
Valetudo
08.2024 - 06.2025
Budtender
Thrive Southern Highlands Marketplace
12.2023 - 12.2025
Model Hostess
81/82 Group
03.2023 - 11.2023
Live trivia Host
WinnerWinner
01.2023 - 02.2023
Hostess
Claim Jumper Restaurant
06.2022 - 12.2022
Server
Carnegie Heights
03.2022 - 07.2022
Customer Service Representative
LeafFilter Gutter Protection
10.2021 - 04.2022
Model Party Pit Dealer(BJ)
CJC
06.2021 - 07.2021
Shoe Sales Associate
Dillard's
10.2018 - 04.2019
Hostess
Atlanta Comedy Theater
08.2017 - 12.2019
Vocational Institute - Medical Billing & Coding
UEI Institute