Bosede Aliu
Liberty Hill
Summary
Detail-oriented professional skilled in quality control and laboratory safety. Proven ability to maintain organized lab environments and support operations efficiently. Committed to delivering high standards in specimen processing and patient interactions.
Overview
21
21
years of professional experience
Work History
Lab Assistant Senior
Texas Oncology
Cedar Park
11.2024 - Current
- Assisted in preparing and processing laboratory samples for analysis.
- Maintained cleanliness and organization of laboratory equipment and workspace.
- Conducted routine quality control checks on laboratory instruments.
- Documented test results accurately and maintained lab records.
- Supported laboratory staff with inventory management and ordering supplies.
- Collaborated with team members to ensure timely completion of tasks.
- Followed safety protocols and standard operating procedures diligently.
- Communicated effectively with patients regarding specimen collection instructions.
- Prepared samples for analysis by following standard laboratory procedures.
- Ensured that laboratory procedures are followed correctly at all times.
- Performed routine maintenance tasks such as cleaning glassware and other lab equipment.
- Monitored lab supplies and proactively replenished for convenience and availability.
- Maintained clean and organized work area with adequate supplies and reagents.
- Followed safety protocols while working with hazardous materials or chemicals in the lab.
- Assisted in training new personnel on proper use of laboratory equipment or techniques.
- Maintained lab inventory and ordered supplies as needed.
- Prepared lab for daily operations by stocking materials and equipment.
- Attended lab meetings to participate in research discussions.
Customer Service Representative
Baylor Scott & White
Round Rock
10.2022 - 11.2024
- Assisted patients with scheduling appointments and managing inquiries.
- Resolved customer complaints by providing timely and effective solutions.
- Managed high-volume calls while maintaining a friendly and professional demeanor.
- Documented patient interactions in the electronic health record system accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Phlebotomist
Clinical Pathology Laboratory
Austin
05.2013 - 08.2021
- Collected blood samples using various techniques and equipment.
- Ensured patient comfort and safety during the phlebotomy process.
- Prepared specimens for laboratory analysis following strict protocols.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Responded quickly and effectively to emergency situations.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Documented patient information into electronic medical records system.
Phlebotomist
Austin Diagnostic Clinic
Austin
08.2011 - 05.2013
- Collected blood samples using various techniques and equipment.
- Ensured patient comfort and safety during the phlebotomy process.
- Maintained accurate records of patient information and sample details.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Assisted in the training of new phlebotomists.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
CNA
Cedar Park Regional Medical Center
Cedar Park
12.2007 - 04.2010
- Monitored vital signs and reported changes to nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients with daily living activities and personal hygiene to enhance comfort and independence.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes; reported findings to medical staff immediately.
- Maintained a clean and safe patient environment in accordance with protocols.
- Documented patient care activities accurately in electronic health records.
- Monitored food intake and output, ensuring compliance with nursing staff instructions to support patient health.
- Provided emotional support to patients and families, fostering a compassionate environment during challenging times.
- Trained new staff on CNA duties and hospital procedures effectively.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Clinical Assistant 2
Seton Medical Center
Austin
07.2005 - 02.2007
- Maintained accurate patient records using electronic health record systems.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collected specimens from patients for lab testing.
Education
Medical Assistant -
Allied Health Careers
Austin05-2005
High School Diploma -
Crockett High School
Austin05-2001
Skills
- Sample preparation
- Quality control
- Specimen processing
- Laboratory safety
- Laboratory inventory
- Medical terminology
- Safety protocols
- Attention to detail
- Problem-solving
- Time management
- Communication skills
- Team collaboration
- Training and mentorship
- Team building
- Patient interaction
Timeline
Lab Assistant Senior
Texas Oncology
11.2024 - Current
Customer Service Representative
Baylor Scott & White
10.2022 - 11.2024
Phlebotomist
Clinical Pathology Laboratory
05.2013 - 08.2021
Phlebotomist
Austin Diagnostic Clinic
08.2011 - 05.2013
CNA
Cedar Park Regional Medical Center
12.2007 - 04.2010
Clinical Assistant 2
Seton Medical Center
07.2005 - 02.2007
Medical Assistant -
Allied Health Careers
High School Diploma -
Crockett High School