Shabricka Jackson
Mesa,AZ
Summary
Proactive Shift Lead and Merchandise Associate with extensive experience in training, team leadership, and improving store operations. Demonstrated success in managing inventory, ensuring workplace safety, and enhancing customer satisfaction. Skilled in shipping and receiving, assembly processes, and cash handling, bringing strong organizational and problem-solving abilities to new opportunities. High- employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets. Adaptable and enterprising with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Reliable Shift Leader with 5 years in reproduction industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
4
4
years of professional experience
Work History
Shift Leader
Amazon Warehouse
02.2022 - 07.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
Shipping and Receiving
Geodis
12.2021 - 02.2022
- Coordinated with shipping and receiving departments to ensure seamless flow of goods and materials.
- Established cross-training program for staff, increasing flexibility and resilience of shipping and receiving team.
- Streamlined order fulfillment processes, coordinating with shipping and receiving teams to ensure timely delivery of goods to customers.
- Coordinated with other departments such as shipping and receiving, maintaining open lines of communication regarding product readiness status changes or delays due to packaging issues.
- Directed shipping and receiving of wide range of products daily.
- Facilitated smooth shipping and receiving processes by accurately completing paperwork, verifying shipment contents, and promptly processing incoming items.
- Enhanced team productivity by training new staff on best practices in shipping and receiving.
- Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
- Streamlined shipping and receiving processes by implementing a standardized unloading procedure for all incoming shipments.
Shipping and Receiving Clerk
ISN Network
01.2021 - 11.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Assembly
Berner Food & Beverage
02.2020 - 12.2020
- Troubleshot issues during the assembly process, implementing solutions efficiently to minimize downtime.
- Achieved faster order turnaround times by streamlining pizza assembly processes.
- Implemented cost-effective assembly processes for high-volume production output.
- Reduced assembly errors, ensuring each component was assembled according to strict quality standards.
- Increased assembly speed with the adoption of lean manufacturing principles.
- Enhanced assembly efficiency by implementing lean manufacturing principles and streamlining processes.
- Improved production efficiency by optimizing assembly line processes and reducing bottlenecks.
- Enhanced cable assembly efficiency by implementing innovative production techniques.
- Reduced assembly time for complex furniture pieces by implementing effective time management strategies.
Education
Fox Valley Technical College
Appleton, WI09.2019
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Team motivation
- Customer service focus
- Flexible Schedule
- Strong verbal and written communication
- Training Assistance
- Creative Problem-Solving
- Customer Service Management
- Team Collaboration and Leadership
Timeline
Shift Leader
Amazon Warehouse
02.2022 - 07.2024
Shipping and Receiving
Geodis
12.2021 - 02.2022
Shipping and Receiving Clerk
ISN Network
01.2021 - 11.2021
Assembly
Berner Food & Beverage
02.2020 - 12.2020
Fox Valley Technical College