Boston Strain
Nordstrom Rack
Orem,UT
4
years of professional experience
1
Certification
1
Language
Results-driven assistant floor manager with 4+ years of experience in retail operations, cash handling, and customer support. Skilled in product presentation, task coordination, and team engagement. Known for maintaining floor standards, resolving issues quickly, and supporting strong store performance.
Work History
Assistant Floor Manager
1 Year- Coordinated associates during peak periods to maintain efficient customer service and floor coverage.
- Supported daily sales floor operations, ensuring merchandise presentation met store standards.
- Monitored fitting rooms and selling areas, restoring organization and minimizing recovery backlogs.
- Assisted with visual merchandising updates to align displays with current promotions.
- Resolved routine customer concerns quickly, supporting positive shopping experiences.
- Participated in weekly meetings with upper management communicating updates on store performance metrics.
Service Experience Representative
1 Year- Resolved service concerns promptly while maintaining accurate transaction and policy compliance.
- Assisted customers with returns, exchanges, and order pickups using point-of-sale systems.
- Supported team with order fulfillment, ticketing, and stockroom organization.
- Processed merchandise recovery, fitting room organization, and sales floor replenishment.
- Balanced cash handling, register accuracy, and end-of-day reconciliation tasks.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Cash Room Clerk
2 Years 4 Months- Counted, verified, and secured cash deposits following store cash-handling procedures.
- Reconciled daily cash drawers against register reports for accurate fund balancing.
- Prepared bank deposits and maintained organized documentation for cash-room records.
- Audited register shortages and overages to support loss prevention compliance.
Education
Bachelor of Science - Financial Planning And Wealth Management
Skills
Store operations
Product presentation
Sales performance tracking
Task coordination
Scheduling staff
Staff development
Team engagement
Team building
Customer service management
Accomplishments
- Supervised team of 17 staff members.
- Q1 and Q2 Cash Call winner.
- Achieved 12% Increase in Women's Apparel Sales.
- Achieved Double Digit Increase in Shoe sells.
Certification
- Cash Room Training - October 24-Present
Languages
Spanish
Professional Working
Timeline
Assistant Floor Manager
Nordstrom Rack
10.2025 - CurrentRead More
Service Experience Representative
Nordstrom Rack
10.2024 - 10.2025Read More
Cash Room Clerk
Ross Dress for Less
06.2022 - 10.2024Read More
Utah Valley University
Bachelor of Science from Financial Planning And Wealth Management
Read More