Boubacar Barry
Ashburn,Virginia
Summary
Adept at enhancing facility hygiene and customer satisfaction, I leveraged cleaning and sanitation expertise at Mariott Hotel to exceed cleanliness standards. My meticulous attention to detail and exceptional customer service skills contributed to a significant improvement in environmental safety and client loyalty. Skilled in both advanced cleaning techniques and fostering positive interactions, I consistently prioritize efficiency and quality in all tasks.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Environmental Services Housekeeper
Mariott Hotel
01.2021 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Verified cleanliness and organization of storage areas and carts.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
- Operated electronic backpack vacuums and floor sweepers.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
- Streamlined inventory management processes by accurately tracking usage patterns of cleaning supplies and submitting timely orders for replenishment.
- Minimized disruptions to hospital operations with efficient coordination of housekeeping services around patient care schedules.
- Promoted adherence to regulatory requirements by staying current on evolving industry standards for environmental services housekeeping best practices.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Maintained floor cleaning and waxing equipment.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Used power scrubbing and waxing machines to scrub and polish floors.
Receiving Clerk
Product Junction
01.2023 - 01.2024
Delivery Driver
Lyft
01.2022 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Customer Service Cashier
Cousins Fresh Market
01.2022 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Car Wash Detailer
Sharon Car Wash & Lube Center
01.2021 - 01.2023
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Education
High School Diploma -
KABRAL
GUINEA02-2005
Skills
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Sanitation Procedures
Certification
- Occupational Safety & Health Administration (OSHA) 10-Hour General Industry Training - OSHA.
- Integrated Pest Management Coordinator – National Association of School Plant Managers.
- For the occupation of Janitors and Cleaners, Except Maids and Housekeeping Cleaners, while there aren't as many formal credentialing systems as found in other professions, there are still several certifications that can be beneficial for those looking to advance their careers or demonstrate professionalism and competence in the field. Here are some relevant credentials, .
Languages
French
Full Professional
Timeline
Receiving Clerk
Product Junction
01.2023 - 01.2024
Delivery Driver
Lyft
01.2022 - 02.2023
Customer Service Cashier
Cousins Fresh Market
01.2022 - 01.2023
Environmental Services Housekeeper
Mariott Hotel
01.2021 - Current
Car Wash Detailer
Sharon Car Wash & Lube Center
01.2021 - 01.2023
- Occupational Safety & Health Administration (OSHA) 10-Hour General Industry Training - OSHA.
- Integrated Pest Management Coordinator – National Association of School Plant Managers.
- For the occupation of Janitors and Cleaners, Except Maids and Housekeeping Cleaners, while there aren't as many formal credentialing systems as found in other professions, there are still several certifications that can be beneficial for those looking to advance their careers or demonstrate professionalism and competence in the field. Here are some relevant credentials, .
High School Diploma -
KABRAL
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