Hortenicia Leon
Bakersfield,CA
Summary
Accomplished Housekeeping Supervisor at Mariott Hotel, adept in guest relations and maintaining sanitation standards. Expertise in training staff and enhancing customer satisfaction through meticulous service and efficiency. Proven ability in chemical handling and fostering a customer service-focused environment. Achieved significant reductions in wait times and workplace accidents, showcasing a blend of hard and soft skills.
Overview
16
16
years of professional experience
Work History
Housekeeping Supervisor
Mariott Hotel
05.2018 - 09.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
Food Champion
Taco Bell
10.2008 - 01.2018
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
- Reduced customer wait times by quickly operating customer window and sales register.
- Enhanced kitchen efficiency by organizing and maintaining a clean work area.
- Utilized strong attention to detail when plating dishes, ensuring consistency in presentation across each meal served.
Education
None - None
Mexico School
Mexico Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Task assignment
- Training and mentoring
- Cleaning bathrooms
- Vacuuming and sweeping
- Workload prioritization
- Sanitation standards
- Chemical handling
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
Mariott Hotel
05.2018 - 09.2024
Food Champion
Taco Bell
10.2008 - 01.2018
None - None
Mexico School
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