Bowen Zheng

• Provided great customer service.
• Maintained a clean area, and made sure everything was in the right place.
• Prepare Vietnamese hoagies and caffeinated beverages.

• I took food and drink orders correctly, and put them in the POS system.
• My goal was always for them to have a good time. I always prioritize my customers' needs. For example, if someone tells me they have to go somewhere soon. I make sure to take care of them by taking all of the drinks and food orders at the same time, while not rushing them.
• Always look professional and be ready to help anyone.

• To maintain steady communication with the front-of-house staff and back-of-house staff.
• Make sure everything is stocked.
• I was the middleman, whatever position needed help. I will fill in where they needed help the most.
• I prepare the vegetables for the day for the kitchen. Teaching me to be accurate with a knife.
• Resolve the customer issue.

• Take care of customers refilling their salad and their soup.
• Taking drink and food orders accurately.
• Put orders in the POS system.
• Delivering food when it first comes out.

I will receive my leads for the week. I would call all my leads for the week and make appointments with them around New Jersey. People who didn't answer, I would plug them into an app with their address. I tried to make my appointments from 8 to 6. If I didn't have enough appointments, or someone canceled on me. I would go on my app and see where the closet doors are that I can knock. Wanted to be as efficient as possible. If I got into their homes, I would check around what they value. They will guide me to where they want to sit. I will build rapport with them first before I start going on. Make sure that they feel comfortable with me. I always told them about my family. From there, I would ask if you had any existing life or health policies. My go-to line was, 'Look, we help families in the New Jersey area with their benefits.' which includes getting money back or saving them money on their policy. I would educate them on how life and health insurance works. If they agree, I show them the options that they can choose.

They circled one of those options and started filing the paperwork. The paperwork includes their date of birth, social security number, bank and routing number, and the medication they took. After submitting, see if there were any approvals. If they were not approved, I would go with another carrier to make sure they have coverage for their family. I will call them back every three months to check on them.

• I started off as a busboy and learned my people skills. I worked up the restaurant ladder.
• I took drink and food orders. Making sure I asked the right question.
• Clean tables and set them with silverware.
• Made sure everything was stocked before dinner.