Bowie Rainwater

• Oversaw daily store operations, including shipping, printing, retail sales, and customer service, ensuring efficient and profitable performance

• Managed and trained staff, including hiring, scheduling, coaching, and performance evaluations

• Delivered exceptional customer service by resolving issues, handling complex shipments, and maintaining high satisfaction levels

• Monitored inventory, ordered supplies, and controlled expenses to meet budget and profitability goals

• Ensured compliance with company policies, shipping regulations, and safety standards

• Analyzed sales reports and implemented strategies to increase revenue and improve operational efficiency

• Maintained strong knowledge of shipping carriers, including UPS services, packaging requirements, and logistics solutions

• Handled financial responsibilities such as cash management, daily deposits, and sales tracking

• Built relationships with local businesses to drive repeat customers and grow print and shipping services

Key Skills: Team Leadership, Operations Management, Customer Service, Inventory Control, Sales Growth, Logistics Coordination, Problem Solving, Financial Management

• Monitored store activity to prevent theft, fraud, and safety incidents through surveillance systems and floor presence
• Conducted investigations into internal and external theft, documenting incidents and supporting case resolution
• Collaborated with store management, APD, and security guards to address security issues and ensure compliance with company policies
• Performed regular audits of high-risk areas, merchandise, and inventory processes to reduce shrink
• Provided customer service while maintaining a visible security presence to deter potential theft
• Worked in teams and trained and advised associates on loss prevention practices and safety procedures
• Responded quickly to emergencies, including disturbances, accidents, and safety hazards
• Maintained detailed reports and logs of incidents, contributing to data-driven loss prevention strategies

Key Skills: Loss Prevention, Surveillance Systems, Incident Reporting, Inventory Control, Conflict Resolution, Attention to Detail, Communication, Safety Compliance