Boyan Peev
Aurora,IL
Summary
Shift Leader with a proven track record at Five Guys, excelling in team motivation and customer service management. Plenty of experience in cash handling and complaint resolution, I consistently provide customer satisfaction through effective problem-solving and thorough training initiatives, I help create a collaborative environment that drives success in the work place.
Overview
4
4
years of professional experience
Work History
Shift Leader
Five Guys
Naperville, IL
04.2023 - Current
- Trained new employees while taking care of all daily tasks and responsibilities.
- Maintained a spotless and safe work environment while ensuring all employees follower safety guidelines and protocols.
- Completed cash and credit card transactions accurately using the POS system.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing shortages.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Crew
Chipotle
Naperville, IL
09.2022 - 03.2023
- Worked front counter taking orders, greeting customers, etc…
- Took orders, prepared meals, and completed orders at the register
- Demonstrated strong multitasking, handling multiple orders simultaneously without compromising quality.
- Worked well with my crew and accepted coaching from management.
- Improved customer satisfaction by providing friendly and efficient service at the register.
To-Go Specialist
Olive Garden Restaurant
Naperville, IL
08.2021 - 07.2022
- Handled high-stress situations, resolving customer concerns and complaints professionally.
- Answered to-go order phone calls, conveying menu options and taking orders in a timely manner.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts and register counts at the end of the night.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Education
Waubonsie Valley High School
Aurora05.2022
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Staff training and development
- Motivational leadership
- POS system operation
- Inventory counts
- Assigning work
- Complaint resolution
- Sales and upselling
- Quality control assurance
Languages
English
Native or Bilingual
Timeline
Shift Leader
Five Guys
04.2023 - Current
Crew
Chipotle
09.2022 - 03.2023
To-Go Specialist
Olive Garden Restaurant
08.2021 - 07.2022
Waubonsie Valley High School