Boyana Jovanovic

• Substituted Beginning Art, Visual Art, Art Design 5 days/week during this time, including long- term assignments in grades 6,7 8
• Managed seven classes of 25-30 students.
• Gained valuable experience and understanding of leadership and teaching strategies
• Have substituted at Hairgrove Elementary School, etc.
• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.

• AT&T campaign) Tech support SME, trained 20+ incoming support specialists, selected as team lead within the first 6 months
• Completed 80+ of the workflow engine AT&T CRM initial training
• Enhanced customer experience by troubleshooting, resolving complex technical issues, and diagnosing U-verse networks
• Software troubleshooting & problem solving awarded employee of the week for best technical agent for the 2nd quarter.

• Hawaii Managed overall day to day operations leading team of 10+ employees and strategic vision
• Overall business marketing strategy, increased profit margin by 25% annually for 6 consecutive years
• Reviewed and approved expenses oversaw daily operations of business and performed office and management duties.

• Managed over 50 students with photography labs equipment, including lights, cameras, and backdrops.
• Assisted students in planning and execution of projects
• Enhanced quality of learning by supporting professors during class and answering questions for students.
• Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations
• Stood in for professors and teachers in absences, lecturing or providing course material on Photography Lab based on lesson plans

ART 12 hours math and 18 hours of education courses

• Dean's List 2012
• Member of NYC Photo Clubs INC-Photography