Boyd Doerting
Nicholasville,KY
Summary
Dynamic Claims Adjuster with extensive experience at Headstart Warranty Group, adept at negotiating settlements and conducting thorough policy investigations. Proven ability to evaluate claims efficiently while demonstrating exceptional customer communication and empathy. Skilled in risk assessment and claims processing, ensuring fair resolutions and enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Business Owner
Cosmos Electronic Repair
08.2022 - Current
- Created targeted marketing strategies to enhance visibility of repair services in local community.
- Determined pricing for products or services based on costs and competition.
- Handled customer inquiries and delivered technical support to ensure satisfaction and timely resolution of issues.
- Provided electronic repair services for consumer devices, ensuring quality service and customer trust.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Evaluated systems to identify and locate system malfunctions using visual, manual and computer-assisted diagnostic approaches.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Collaborated with suppliers to source quality replacement parts.
Claims Adjuster
Headstart Warranty Group
05.2025 - 02.2026
- Examined claims forms and other records to determine insurance coverage.
- Reviewed, evaluated and adjusted claims for accuracy and compliance.
- Conducted comprehensive interviews of claimants to gather facts and information.
- Reviewed documentation to validate claims and identify discrepancies that could affect outcomes.
- Communicated with clients to gather necessary information for claim processing.
- Evaluated claims to determine coverage and eligibility for warranty services.
- Collaborated with repair facilities to enhance accuracy of claim assessments and expedite processing.
- Negotiated settlements and clarified warranty terms to resolve disputes and improve client satisfaction.
Claims Adjuster
Amynta
04.2024 - 05.2025
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Reviewed documentation to validate claims and identify discrepancies for accurate resolutions.
- Communicated with clients to collect essential information for timely claim processing.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Collaborated with repair facilities to ensure accurate claim assessments.
- Analyzed trends in claims data to identify opportunities for enhancing processing efficiency.
- Provided training to new adjusters on company policies and claims procedures.
Service Technician
Christian Brothers Automotive Corporation
01.2023 - 11.2023
- Troubleshot and diagnosed faults in vehicle systems and components using OEM-specific code readers and diagnostic tools, ensuring accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Explained estimates and established repair timelines to align with customer expectations, improving communication and satisfaction.
- Trained and coached junior employees on repair and maintenance procedures for cars and light trucks, enhancing team competency.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Service Technician
John Clay Automotive
04.2022 - 01.2023
- Troubleshot and diagnosed vehicle system faults using OEM-specific code readers and diagnostic tools, ensuring accurate repairs.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Ensured compliance with dealer and manufacturer standards for warranty repairs, upholding quality and reliability.
- Explained estimates and set repair timelines, enhancing customer satisfaction and trust.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Service Technician
HRS
08.2021 - 04.2022
- Executed repairs on brake, exhaust, electrical, and other systems for domestic automotive brands, ensuring vehicle safety and performance.
- Diagnosed and troubleshot faults in vehicle systems and components using OEM-specific code readers and diagnostic tools, enhancing repair accuracy.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Communicated estimates and established repair timelines to align customer expectations with service delivery.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Service Technician
Toyota On Nicholasville
10.2018 - 08.2021
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Clarified estimates and established repair timelines to align customer expectations with service delivery.
- Ensured compliance with dealer and manufacturer standards for warranty repairs and maintenance, safeguarding service quality.
- Trained and coached junior employees on repair and maintenance procedures for cars and light trucks, enhancing team capability.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
04.2013 - 09.2017
- Conducted semi-annual and annual unscheduled services on Type and Type vehicles to maintain operational readiness.
- Executed repair work and maintenance to ensure vehicle functionality.
- Evaluated vehicles to determine extent of malfunction or damage.
Firefighter
Wilmore Fire Department
04.2012 - 04.2013
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Assessed emergency situations to implement optimal strategies for preserving life and property.
- Operated structural pumpers, tankers, ladders, and service vehicles to effectively support rescue operations.
- Maintained equipment and vehicle readiness to ensure rapid response during emergencies.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Engaged in physical fitness training to enhance endurance and readiness for fire rescues.
Education
High School Diploma - Information Technology
West Jessamine High
Nicholasville, KY05.2012
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NHSkills
- Claim processing
- Claims management
- Claims assessment
- Policy analysis
- Policy investigations
- Loss evaluation
- Fraud investigation
- Regulatory compliance
- Exposure analysis
- Risk analysis
- Policy interpretation
- Digital documentation
- Technical documentation
- Report generation
- Investigative skills
- Negotiation strategies
- Client relations
- Customer communication
- Technical troubleshooting
- Team development
- Empathy and patience
Timeline
Claims Adjuster
Headstart Warranty Group
05.2025 - 02.2026
Claims Adjuster
Amynta
04.2024 - 05.2025
Service Technician
Christian Brothers Automotive Corporation
01.2023 - 11.2023
Business Owner
Cosmos Electronic Repair
08.2022 - Current
Service Technician
John Clay Automotive
04.2022 - 01.2023
Service Technician
HRS
08.2021 - 04.2022
Service Technician
Toyota On Nicholasville
10.2018 - 08.2021
Wheeled Vehicle Mechanic (91B)
United States Army National Guard
04.2013 - 09.2017
Firefighter
Wilmore Fire Department
04.2012 - 04.2013
High School Diploma - Information Technology
West Jessamine High
Bachelor of Science - Information Technology
Southern New Hampshire University