Boysey Tinsley
Livonia,MI
Summary
Dynamic Maintenance Administrator at AT&T with expertise in preventative maintenance and database management. Proven ability to enhance service reliability through effective troubleshooting and service appointment verification. Skilled in inventory management, ensuring operational efficiency while fostering strong collaboration with technicians to resolve complex service issues.
Overview
24
24
years of professional experience
Work History
Maintenance Administrator
AT&T
Southfield, MI
09.2018 - Current
- Conducted in-depth interviews with customers to verify service appointments and address service issues.
- Executed tests using MLT and other mechanisms, interpreting results for service accuracy.
- Prioritized troubles for appropriate routing and status updates involving external customers.
- Performed preventative maintenance testing and analysis to enhance service reliability.
- Updated databases, corrected errors, and coordinated resolution of service issues.
- Assisted technicians in troubleshooting and documented completion of service orders.
Inventory Specialist
AT&T
Southfield, MI
10.2012 - 07.2018
- Executed packaging, unpackaging, locating, transporting, ordering, storing, and inventory management of plug-in equipment.
- Coordinated transfers and disposition of plug-in assets efficiently.
- Conducted procurement activities for plug-in equipment with attention to detail.
- Monitored and updated administrative systems, including IDP, ensuring accuracy.
- Interfaced with administrative and operational support systems to enhance workflow efficiency.
Network Technician
AT&T
Detroit, MI
05.2001 - 05.2011
- Executed disconnect operations on C.O. frames and cross-connect tasks on distribution frames.
- Conducted continuity testing for installation projects to verify system reliability.
- Supported various frame tasks, including shoe placement and pair testing.
- Ordered and installed plug-in equipment for service order operations efficiently.
- Managed routine service orders and maintenance tasks using computerized systems.
- Assisted in verification and troubleshooting, collaborating with senior technicians.
- Performed regular inspections of frames to identify breaks or loose components.
Education
Associate of Applied Science - Computer Information Systems-Network Admin
Henry Ford College
Dearborn, MI05-2016
Skills
- Preventative maintenance
- Database management
- Troubleshooting techniques
- Service appointment verification
- Test execution
- Inventory management
Timeline
Maintenance Administrator
AT&T
09.2018 - Current
Inventory Specialist
AT&T
10.2012 - 07.2018
Network Technician
AT&T
05.2001 - 05.2011
Associate of Applied Science - Computer Information Systems-Network Admin
Henry Ford College
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