Haylie Martin
Strasburg,VA
Summary
I’m knowledgeable, hard-working, reliable, organized and honest, business professional. I pride myself on giving the best customer experience and strive for excellence in all my daily tasks. Maintaining a safe and productive work environment is my main priority. I would be a great asset to your team, to help the business and its employees grow and thrive.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Fleet Maintenance Administrator
Dominion Energy
06.2021 - 05.2022
- Coordinated maintenance schedules, parts departments and accounting/administration for 8 locations in the south east VA.
- Managed work orders and Parts Orders.
- Payroll Management.
- Scheduled repairs to minimize downtime and optimize productivity.
- Tracked inventory levels for ensuring availability of necessary supplies and parts.
- Maintained detailed records of maintenance, parts receipts and accounts.
- Collaborated with vendors to secure cost-effective maintenance solutions.
- Managed administrative tasks related to maintenance operations to support departmental goals.
- Maintained accurate inventory of tools and parts.
- Managed maintenance schedules for multiple facilities, ensuring timely completion of all required tasks.
- Developed strong relationships with vendors.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
Parts Manager
Land & Coates Outdoor Power Equipment
01.2021 - 06.2021
- Managed parts department and its employees. Kubota, Hustler and STHIL dealership.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims and parts.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shop and service department.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Service Manager
James River Equipment
11.2019 - 01.2021
- Managed and supervised the AG Service Department, specialized in John Deere and STHIL. 12-14 employees (technicians/drivers/advisors)
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Fleet Supervisor Road Tech Genset PM
Cummins Inc.
08.2019 - 11.2019
- Coordinated fleet operations.
- Managed maintenance schedules.
- Strategic route planning.
- Supervised team of Road Genset Technicians (8)
- Organized driver training programs for promoting safe driving practices.
- Ensured on-time generator delivery by monitoring logistics.
- Improved communication between departments to streamline operations.
- Analyzed fleet performance data for identifying areas of improvement.
- Scheduled regular inspections to maintain high generator standards.
- Monitored driver performance and safety with Geotab daily.
- Prioritized safety, implementing rigorous maintenance protocols.
- Improved customer satisfaction by ensuring timely repairs and scheduling.
- Maintained accurate records of all fleet-related activities, including maintenance, repairs, licenses, inspections, registrations, and warranties.
Store Manager
Southern States Cooperative
01.2019 - 07.2019
Shop Foreman
White Oak Equipment, Inc
07.2018 - 01.2019
- Brands Kubota, Takeuchi, Case, Sany and Echo.
Truck Sales Representative
Colonial Volvo Truck Sales
12.2017 - 06.2018
Service Administrator
Penske Truck Leasing
05.2017 - 11.2017
Diesel Technician
Penske Truck Leasing
06.2012 - 04.2017
Allison Transmission Technician
Western Branch Diesel Incorporated
03.2016 - 11.2016
Automotive Technician
Midas Muffler
01.2012 - 06.2012
Education
Diesel/Heavy Vehicle Technology - Diesel Mechanics
Advanced Technology Institute
Virginia Beach, VA2014
GED -
Hanover High School
Hanover, VA2011
Skills
- Communication
- Customer relations
- Service & Parts dept management
- Office & business organization
- Fleet & logistics
- Scheduling
- Diesel & Auto mechanics
- Preventative maintenance
- Accounts payable & receivable
- Warranty account management
- Typing
- Microsoft word, Windows and Excel
- Sales
- Electrical diagnostics
- After treatment/exhaust diagnostics
- Analysis & productivity
Certification
- Preventative maintenance
- Electrical diagnostic I, II & III
- After treatment diagnostic (Kubota & Takeuchi)
- Brockwell hydraulics
- 608 & 609 EPA/HVAC
- Fork Lift
- CPR & First Aid
Timeline
Regional Fleet Maintenance Administrator
Dominion Energy
06.2021 - 05.2022
Parts Manager
Land & Coates Outdoor Power Equipment
01.2021 - 06.2021
Service Manager
James River Equipment
11.2019 - 01.2021
Fleet Supervisor Road Tech Genset PM
Cummins Inc.
08.2019 - 11.2019
Store Manager
Southern States Cooperative
01.2019 - 07.2019
Shop Foreman
White Oak Equipment, Inc
07.2018 - 01.2019
Truck Sales Representative
Colonial Volvo Truck Sales
12.2017 - 06.2018
Service Administrator
Penske Truck Leasing
05.2017 - 11.2017
Allison Transmission Technician
Western Branch Diesel Incorporated
03.2016 - 11.2016
Diesel Technician
Penske Truck Leasing
06.2012 - 04.2017
Automotive Technician
Midas Muffler
01.2012 - 06.2012
- Preventative maintenance
- Electrical diagnostic I, II & III
- After treatment diagnostic (Kubota & Takeuchi)
- Brockwell hydraulics
- 608 & 609 EPA/HVAC
- Fork Lift
- CPR & First Aid
Diesel/Heavy Vehicle Technology - Diesel Mechanics
Advanced Technology Institute
GED -
Hanover High School
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