Nicole D. Brash
Henrico,United States
Summary
Dynamic investigation professional with a strong foundation in uncovering and analyzing evidence to resolve cases effectively. Recognized for high standards of teamwork and a results-driven approach, demonstrating adaptability to evolving requirements. Expertise in critical thinking and problem-solving fosters a reputation for reliability and strong collaboration. Committed to delivering thorough investigations that uphold integrity and drive successful outcomes.
Overview
16
16
years of professional experience
Work History
Lead Revenue Protection Investigator
Dominion Energy
01.2023 - Current
- Conducted thorough investigations of safety incidents to identify root causes and prevent future occurrences.
- Collaborated with cross-functional teams to develop and implement effective corrective action plans.
- Analyzed data trends to identify potential risks and improve operational safety protocols.
- Led training sessions on investigation procedures, fostering a culture of safety awareness within the organization.
- Managed 7 investigators over the entire Dominion Service Territory
Revenue Protection Investigator
Dominion Virginia Power
07.2010 - 2023
- Processed work orders for customers by traveling to different districts. Field orders completed to verify whether Energy Diversion is occurring at locations. Investigating High Bills Complaints, Cross Meters, Rate investigation, and Use on inactive accounts.
- Collaborated with cross-functional teams to develop and implement effective incident response protocols.
- Analyzed data patterns to identify root causes of operational issues and recommend corrective actions.
- Conducted thorough investigations completing upward of 20 plus orders daily.
Process Assistant 4
Dominion Virginia Power
11.2009 - 07.2010
- Monitored and processed Lease and Id's for new or returning customers. Accurately logged information in to emails and completed work within 48 hours.
Education
Certification - Certified Nursing Assistant
J. Sargent Reynolds
Richmond, VA, United States01.2007
Skills
- Experienced in conflict resolution
- Proficient in problem resolution
- Professional demeanor
- Information gathering
- Proactive work approach
- Customer support professional
- Collaborative team member
- Technical documentation
- Due diligence
- Ethical and honest
- Calm in crisis situations
Accomplishments
- Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Interface
- Assisted customers over the phone or in person with products, programs and assistance with understanding the billing information
Timeline
Lead Revenue Protection Investigator
Dominion Energy
01.2023 - Current
Revenue Protection Investigator
Dominion Virginia Power
07.2010 - 2023
Process Assistant 4
Dominion Virginia Power
11.2009 - 07.2010
Certification - Certified Nursing Assistant
J. Sargent Reynolds