Benita Paschel
Business Executive
Oklahoma City,OK
Summary
Passionate and empathetic individual with a Master's degree in Human Services, seeking an opportunity to make a meaningful impact by helping people. Possessing excellent written and oral communication skills, well-versed in the principles and practices of public relations, business applications, sales, customer service, and grant-funded programs. Experience working with socioeconomically diverse populations, dedicated to utilizing expertise to positively contribute to the betterment of individuals and communities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Small Business Administration
08.2024 - Current
- Assist with completing home and business loan applications electronically by communicating disaster loan program information to disaster survivors
- Explain loan closing documents to borrowers, while assisting in closing approved disaster loans
- Use computer skills to input disaster survivor information to complete loan applications, utilizing e-mail, word processing, spreadsheets, and the internet
- Navigate within a database to input and retrieve information
- Perform financial computations analyses to determine applicants' ability to repay loans
Sole Proprietor
Flash Type Express
02.2011 - Current
- Assist clients, organizations or business owners with IRS requirements, by helping them to qualify for non-profit status, which includes writing Grant Proposals and completing 501c3 documents
- Write book manuscripts for Book Publications
- Type other business documents such as resumes, memos, and proposal letters, by utilizing data entry, keypunch and word processing skills
- Collect payments and provide other typing assignments upon request
Disaster Recovery Specialist (Remote)
Small Business Administration
09.2020 - 07.2022
- Responded to a variety of incoming inquiries regarding Federally declared disasters and ODA's Disaster Loan Program
- Assisted disaster survivors with the completion of various ODA disaster loan applications (home, business, economic injury, and military reservist economic injury) whether it was a paper or an online application
- Provided assistance to disaster survivors who were using the Disaster Loan Application Portal (DLAP) and attempted to resolve technical questions to facilitate completion of the Electronic Loan Application
- Assisted customers with technical issues related to the Disaster Credit Management System (DCMS) and other programs used to process disaster survivors' (applicants, borrowers, and third party) requests
- Entered Pre-Application information into DCMS to facilitate summary decline determinations for applicants who were lacking enough income to qualify for a disaster loan
- Assisted borrowers with completion of their loan closing documents and answered questions regarding the loan closing and disbursement process
- Processed borrower loan payments using the pay.gov website
- Responded in writing to a variety of email inquiries received from internal and external customers received through SBA's disaster customer service mailbox
- Recorded call activities, and prepared appropriate forms
Credit Repair-Sales Consultant
Progrexion
07.2017 - 12.2017
- Handled inbound/outbound calls from multiple sources
- Provided an outrageous experience for all clients by helping to reshape and redefine their credit report
- Connected with clients and provided solutions for accomplishing their dreams through improved credit worthiness
- Maintained compliance with various regulations associated with credit repair services
- Met and exceeded company-set sales goals
- Organized clients payment arrangements and entered monthly payment amounts into the computer system
Tax Preparer (Seasonal)
Jackson Hewitt Tax Service
01.2014 - 05.2014
- Prepared income tax forms for individuals and business owners
- Reviewed financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances
- Computed taxes owed or overpaid, using adding machines, calculators or personal computers
- Completed entries on forms, following tax form instructions and tax tables
- Calculated form preparation fees according to return complexity and processing time required
- Consulted IRS/law handbooks to determine procedures for atypical returns
- Processed payments; Maintained files
- Completed tax returns using company’s computer software
Insurance Service Generalist/Agent
AAA Insurance
02.2012 - 06.2013
- Conferred with customers by telephone in order to provide information about insurance products and services
- Took orders, amended policies, to update or add new business
- Prepared change of address records and issued service discontinuance orders using computer
- Determined charges for services requested, collected deposits or payments and/or arranged for billing
- Provided insurance quotes
- Issued insurance binders to confirm contractual agreements
- Reviewed insurance policy terms in order to determine whether a particular loss is covered by insurance
- Kept records of customer interactions and transactions by recording details of inquiries complaints and comments as well as actions taken
- Performed all other duties as needed
Education
Master’s Degree - Human Services
Amridge University
Montgomery, AL12.2021
PhD & MA Degree - Theology
HFM School of Theology
Belleville, IL06.2016
Masters of Divinity - Major
Amridge University
Montgomery, AL05.2009
MS - Community Agency Counseling
Jacksonville State University
Jacksonville, AL01.2004
Bachelor's Degree - Police Administration
Samford University
Birmingham, AL05.1999
Bachelor’s Degree - Human Services
Samford University
Birmingham, AL12.1997
Associates Degree - Paralegal Studies
Faulkner University
Birmingham, AL12.1992
Skills
- Establish rapport
- Highly organized
- Self-motivated
- Analytical
- Disciplined
- Data processing
- Word processing
- Spreadsheets
Timeline
Customer Service Representative
Small Business Administration
08.2024 - Current
Disaster Recovery Specialist (Remote)
Small Business Administration
09.2020 - 07.2022
Credit Repair-Sales Consultant
Progrexion
07.2017 - 12.2017
Tax Preparer (Seasonal)
Jackson Hewitt Tax Service
01.2014 - 05.2014
Insurance Service Generalist/Agent
AAA Insurance
02.2012 - 06.2013
Sole Proprietor
Flash Type Express
02.2011 - Current
Master’s Degree - Human Services
Amridge University
PhD & MA Degree - Theology
HFM School of Theology
Masters of Divinity - Major
Amridge University
MS - Community Agency Counseling
Jacksonville State University
Bachelor's Degree - Police Administration
Samford University
Bachelor’s Degree - Human Services
Samford University
Associates Degree - Paralegal Studies
Faulkner University
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