Brachetta Wilson
Benbrook,TX
Summary
Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Business Analyst I; Quality of Business Department
Primerica Financial Services Corporate Head Office
Duluth , GA
2018.02 - Current
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Established strategy for operations reporting and analytics, identifying key needs for deliverables while driving continuous improvement of processes.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Developed and designed templates and training material for 15+team members for performance
enhancements. - Completion of Matrix project for documentation requests issue codes to increase efficiency of establishing client accounts.
- Researched multiple sources to establish client accounts and meet SLA agreements and FINRA guidelines.
- Analyzed reports to collect and interpret data to distribute to 5+ senior management.
- Communicate effectively orally and in writing and adapt to needs of target audience.
- Coordinate with team members and strategize product solutions and management.
- Inquisitive and eager to learn.
Membership and Marketing Lead
Sam's Club
Duluth , GA
2007.10 - 2017.11
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Supported marketing teams, creating, deploying and optimizing campaigns for small business clients.
- Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
- Traveled from store to store 60% of time to promote products and services.
Education
Associate of Applied Science - Business Administration And Management
University of Phoenix
Decatur, GA05.2006
Skills
- Customer Monitoring
- Database Building
- Business Analysis
- Business Requirements
- Compiling Data
- Customer Communication
- Recommendations for Action
- Business Processes and Procedures
- Microsoft Office (Excel, PowerPoint,Word)
- Outlook
- Google docs
- SQL
- Data analysis
- Project Management
- Management / Leadership
Timeline
Business Analyst I; Quality of Business Department
Primerica Financial Services Corporate Head Office
2018.02 - Current
Membership and Marketing Lead
Sam's Club
2007.10 - 2017.11
Associate of Applied Science - Business Administration And Management
University of Phoenix
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