Brad Akin
Saratoga Springs
Summary
Software Developer with over four years of experience, focused on enhancing product performance and resolving critical software issues. Proven track record in managing software support tickets and implementing feature enhancements across various products. Currently working as a Software Developer at Packet Tide, taking charge of various software enhancement projects. Responsibilities include managing and addressing a wide range of software support tickets, which involve debugging and implementing feature requests across multiple add-on products.
Overview
6
6
years of professional experience
Work History
Software Developer
Packet Tide
06.2021 - Current
- Managed and maintained a portfolio of 40+ PHP-based add-ons, ensuring compatibility across multiple PHP version upgrades.
- Developed a custom tool to facilitate the migration of sites from an older file manager to the newer ExpressionEngine 7 file manager, enhancing user experience.
- Effectively managed product releases on a scheduled basis, ensuring timely updates and improvements.
- Built Cypress end-to-end tests for ExpressionEngine 6, replacing legacy tests and significantly reducing test runtime while improving reliability.
- Resolved numerous software support tickets, significantly improving the overall efficiency and effectiveness of the support team.
Computer Science Help Room Tutor
Iowa State University
12.2019 - 05.2021
- Tutored upper-level computer science courses, including Theory of Computing and Principles of Programming Languages.
- Guided students in developing effective study and time management skills.
Student Intern
Vermeer Corporation
08.2020 - 11.2020
- Implemented a genetic algorithm in python to search for parameters to use in convolution neural networks
- Tested our algorithm on large Vermeer datasets
- Presented our findings to upper level management
Partner
Stewart's Shops
05.2019 - 08.2019
- Conducted internal audits for cash accounting and lottery ticket operations.
- Ensured compliance with New York State safety standards for gasoline storage and food sales.
Education
Bachelor of Science - Computer Science
Iowa State University
05-2021
Skills
- Problem-solving
- Object-oriented programming
- Software development
- Customer communication
Timeline
Software Developer
Packet Tide
06.2021 - Current
Student Intern
Vermeer Corporation
08.2020 - 11.2020
Computer Science Help Room Tutor
Iowa State University
12.2019 - 05.2021
Partner
Stewart's Shops
05.2019 - 08.2019
Bachelor of Science - Computer Science
Iowa State University