Brad Anderson

Systems Administrator (Jun. 2021 – Jun. 2022)

• Oversaw the seamless operation of the Agency's hybrid IT environment, encompassing both on-premise and cloud infrastructure.
• Engineered, deployed, and maintained the company's hardware infrastructure, including network devices, servers, and storage area networks, ensuring optimal performance and reliability.
• Administered and optimized the Agency's software infrastructure, managing server environments, enterprise services (e.g., Active Directory, GPO, AD Connect, Entra ID), Microsoft 365 services, Slack, Zoom, and virtualized environments (Hyper-V failover clusters).
• Architected, implemented, and managed Rain's Azure cloud presence, encompassing virtual machines (Windows/Linux), storage solutions, application services, network traffic management, databases (Azure SQL), application gateways, automation frameworks, and secure VPN connectivity (Site-to-Site, Point-to-Site).

• Supported the delivery of TestOut's mission-critical LabSim SaaS application by maintaining high availability of on-premise IT services and a hybrid cloud infrastructure encompassing multiple Windows Hyper-V Failover Clusters, Azure and AWS services.
• Administered Azure Subscriptions, overseeing the provisioning and management of Windows and Linux VMs, IIS/Apache App Services, DNS Traffic Managers, SQL/MySQL Azure Databases, Application Gateways, Job Services, Azure Automations, and Site-to-Site VPNs for IT Operations, Marketing, Development, and LabSim Production.
• Designed and maintained the company's hardware and software infrastructure, including network devices, Windows Servers, Active Directory, GPO, AD Sync, Hyper-V failover clusters and SAN.
• Performed database administration for on-premise SQL Server and Azure DB environments, including provisioning, performance monitoring, and optimization.
• Deployed backup and retention strategies utilizing Azure Site Recovery and Azure Backup, including the development of a DR solution.
• Conducted proof of concepts, prepared cost estimates, and performed cost-benefit analyses for new technologies and cloud services to inform management decisions.
• Managed various SaaS platforms, including 8x8, Adobe Creative Suite, Smartsheet, Slack, Jira, Bitbucket, Office 365, and HubSpot.

IT Support Lead (Oct. 2012 – Jun. 2015)

IT Support Coordinator (Sept. 2011 – Sept. 2012)

• Managed and supported a multi-site IT environment encompassing diverse technologies including desktop, server, cloud platforms, enterprise applications, email, and VoIP.
• Designed, implemented, and maintained critical hardware infrastructure, including network topology, server architecture, VoIP systems, and end-user computing devices.
• Deployed, configured, and supported the agency's server and enterprise application software stack.
• Ensured the integrity and availability of the agency's SQL Server environment through proactive administration, including HA configuration, monitoring, and maintenance.
• Managed and executed comprehensive data protection strategies, including backup, recovery, and offsite replication protocols.
• Established and maintained security measures to protect sensitive data for Accounting, HR, and Executive functions.
• Conducted financial analysis and developed cost projections for IT systems to support executive decision-making.
• Delivered responsive and user-focused technical support to address daily IT needs.

• Responsible for IT services for a variety of small business clients on contract.
• Provided remote desktop and server support for 50+ companies.
• Performed onsite server installation and administration.
• Monthly patch management and health checks as part of overall preventative maintenance.
• Network configuration and administration.
• Designed and implemented backup solutions per client needs.
• Performed desktop and server hardware diagnostics and repair.