Summary
Overview
Work History
Education
Skills
Timeline
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Brad Brickhouse

Roanoke

Summary

SALES PROFESSIONAL PROFILE Consultative & Direct Sales Account Management Client Relations Top-performing regional sales manager and customer service specialist with over 20 years of experience selling engineering devices to the pharmaceutical, medical device, biotech, and food manufacturing industry. Extensive knowledge of sterilization processes, quality assurance/quality control methods, metrology, validation processes, and FDA & USDA regulations pertaining to each industry. As demonstrated by long tenures throughout career, a proven record of driving new business by successfully assessing client needs, building trust, resolving problems, closing deals, and maintaining client relationships. Delivered exceptional results as a leader in a fast-pace and dynamic call center environment. Top performer consistently every month in insurance brokerage with 1.4 billion customers.Focused and dedicated insurance professional with 1.5 years of experience providing superior customer service and rates for property&casualty, flood and wind policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.

Overview

31
31
years of professional experience

Work History

Insurance Agent

Goosehead Insurance Agency
07.2022 - Current
  • Assist clients in all 50 states with property & casualty, flood and wind policies.
  • Guide clients with filing new claims and existing claims.
  • Process payments and schedule payments within carrier systems.
  • Provide direction on handling underwriting issues for clients.
  • Selected to be in a podcast sent to entire company highlighting work flow process.
  • Number one or two producer every month out of 450 agents.

Telecommunications Supervisor

PERSONALIZED COMMUNICATIONS, INC
02.2019 - 07.2022
  • A telecommunications/call center company that services 2,000 accounts at this location including AT&T/Verizon (trade-in program), Baylor Scott, White Heart Center, Legacy Heart Center, Methodist Health System, WB Service Company and multiple multi-family complexes, physician offices, municipal offices, and service-oriented companies
  • Hired as a Telecommunications Service Agent, quickly progressed to Dispatcher, Shift Lead, and then Supervisor in a little over a year
  • Responsible for overseeing the daily activities of dispatchers and telecommunication service agents during the day shift
  • Conducted training of new staff and improved service quality through evaluating and coaching of agents
  • Consistently met or exceeded expectations throughout tenure and ensured department’s resources have been maximized and goals accomplished
  • Earned “Employee of The Month” and perfect call scores on multiple occasions.

Regional Sales Manager

ELLAB, INC
01.2000 - 06.2016
  • A global manufacturer of Thermal Validation Solutions for food, pharmaceutical and other industries where thermal processing involves safety, energy savings, improvement of quality, optimization, and accurate documentation
  • Responsible for selling engineering devices and associated software to pharmaceutical, medical device, biotech, and food manufacturing sites for entire region
  • Managed and expanded client base to 150 accounts throughout 14 states
  • Provided product training and consultation to QA/QC/Metrology/Validation departments including proprietary software that generated reports to regulatory agencies
  • Worked closely with plant engineers and department heads in closing deals, managing accounts, troubleshooting problems, and maintaining satisfaction of clients such as:
  • Pharmaceutical – Pfizer, Merck, Baxter Healthcare, Glaxo Smith Kline, Biogen, Amgen, Zimmer, Stryker
  • Food – Campbell’s, Hormel, Kraft, Pepsi, Coca Cola, M&M Mars
  • Key Achievements
  • Repeatedly exceeded sales goals by over 20%
  • Secured new business with over twelve (12) Fortune 500 companies
  • Consistently ranked #1 in US and foreign country sales

Territory Manager

FLW SOUTHEAST, INC
01.1994 - 06.1999
  • International supplier of measurement instruments and control systems to manufacturers in a wide range of industries including aerospace, utilities, pharmaceuticals, food, and higher education
  • Responsible for selling test, measurement, and control instruments to manufacturers throughout Florida and Georgia for various clients that FLW represented
  • Introduced new products to manufacturers through consultative sales and served as liaison between technical support team and manufacturer and in product training, installation, troubleshooting, and product upgrades
  • Expanded new business for clients, grew territory, and repeatedly exceeded annual sales quotas
  • Preserved existing client accounts by focusing on client needs, delivering exceptional customer service, and cultivating relationships with key decision makers.

Education

B.S. Degree - Business Administration - Marketing

UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL
01.1993

Skills

  • MICROSOFT SUITE - Excel, Powerpoint , Word, Outlook,Salesforce Data Management, Peachtree Accounting
  • CRM Software
  • Client Relations
  • Client Retention
  • Client Account Management
  • Upselling

Timeline

Insurance Agent

Goosehead Insurance Agency
07.2022 - Current

Telecommunications Supervisor

PERSONALIZED COMMUNICATIONS, INC
02.2019 - 07.2022

Regional Sales Manager

ELLAB, INC
01.2000 - 06.2016

Territory Manager

FLW SOUTHEAST, INC
01.1994 - 06.1999

B.S. Degree - Business Administration - Marketing

UNIVERSITY OF CENTRAL FLORIDA
Brad Brickhouse