Experienced Branch Executive with over 10 years of experience in Health & Wellness/Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Executive
YMCA Of The Inland Northwest
Spokane, WA
11.2016 - Current
Oversee 1.3 million dollar branch budget
Ran successful annual campaign raising $30,000 for branch in 2019, 2020
Recruited, interviewed, hired and trained 30 employees and implemented mentoring program to promote positive feedback and engagement.
Innovative branch programming for all demographics
Established diverse and active branch advisory board
Developed strategic plans for day-to-day financial operations.
General Manager
Gold's Gym
Spokane , WA
10.2012 - 12.2016
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Established and administered $1.2 million annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Education
Bachelor of Science - Exercise Science
University of Idaho
Moscow, ID
06.2006
Skills
Compliance Assessment
Team Building Leadership
Critical Thinking
Staff Recruitment and Hiring
Creative and Innovative
Strategy Development
Accomplishments
Collaborated with team of 30 in the development of Togetherhood project.
Achieved rookie of the year through effectively helping with branch team.
Successful branch annual campaign of 30k in 2019, 2020.
Built a diverse and active advisory board.
Lifestyle coach for Live Strong Program.
Certification
Certified Personal Trainer, National Academy of Sports Medicine - 2011-Present.