Summary
Work History
Education
Skills
Certification
Timeline
Generic

BRAD CRISWELL

Delaware,Ohio

Summary

Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.

Work History

Manager of Business Consulting (Product Owner)

CVS Health/Aetna
03.2021 - Current
  • Directed inter-team communication to ensure seamless integration of product, IT, and support initiatives, leading to a 15% faster feature release and a 20% reduction in development bottlenecks
  • Lead a 9-person development team in collaboration, directing efforts toward simple and impactful solutions
  • Organized backlog for PI planning, set priorities of work to become part of backlog and scheduled work into sprints
  • Proactively identified and addressed critical issues within cross-functional teams, resulting in substantial cost savings totaling millions of dollars in fines
  • Build, refine, prioritize, and maintain Product backlog
  • Manage cross-functional team and stakeholder communication, overseeing product development from inception to implementation.

Agile Business Analyst/Product Owner

Tradovate Technologies
03.2020 - 02.2021
  • Acted as the customer advocate, coordinating between product, IT, and support teams; accurately captured demand for new features, resulting in a 20% increase in user engagement and feature adoption
  • Spearheaded a Customer Forum, facilitating communication and discussion of issues with customers
  • Organized and designed enhancements, resolving 10 of the top 25 customer complaints
  • Redefined developer responsibilities, creating efficiencies and new positions for faster development cycles
  • Created user story acceptance criteria, gaining buy-in from stakeholders, and refined stories with the Scrum team.

Senior Business Analyst, Device Testing

06.2014 - 03.2019
  • Acted as the liaison between product, IT, and marketing teams, prioritizing the product roadmap
  • Analyzed and implemented a new testing process, saving the company $100M+ by identifying costly issues
  • Collaborated with the team to create test strategies, plans, and scripts
  • Created user stories and test case acceptance criteria
  • Served as the primary resource with billing knowledge and technical expertise for all new devices and software upgrades
  • Provided comprehensive training and mentorship to team members on technical and business subjects, fostering a collaborative learning environment for skill development and knowledge enhancement.

System Engineering (MTS2) - IT Project Manager and Business Systems Analyst, Quality Assurance Lead

Verizon
06.2012 - 06.2014
  • Worked to understand client pain points, demonstrating data in team presentation reports
  • Oversaw the complete application development life-cycle of the creation of SMBC (CRM tool for Retail Stores)
  • Designed UI Mockups to relay innovative business ideas to application developers
  • Created user stories and test case acceptance criteria
  • Conducted thorough research and proficiently created and documented detailed requirements, processes, and technical specifications, ensuring clarity and precision in project execution
  • Guided development and addressed issues with enterprise-wide use applications for Salesforce, SMBC, vzSFA (Proprietary CRM tool), CDIME, and DUNS info.

Education

Master of Business Administration Operations Management -

University of Findlay
Findlay, OH
05.2010

Bachelor of Science -

Fisher College of Business, The Ohio State University
Columbus, OH
06.2003

Skills

  • Communication
  • Collaboration
  • Leadership
  • Agile project management
  • User stories, product roadmap, product backlog
  • Story Management (JIRA, IBM RTC)
  • Team Leadership
  • Complex Problem-Solving
  • Verbal and written communication
  • Decision-making
  • Time Management
  • Conflict Resolution

Certification

  • Certified SAFe 5 Agilist
  • Scrum Master Training

Timeline

Manager of Business Consulting (Product Owner)

CVS Health/Aetna
03.2021 - Current

Agile Business Analyst/Product Owner

Tradovate Technologies
03.2020 - 02.2021

Senior Business Analyst, Device Testing

06.2014 - 03.2019

System Engineering (MTS2) - IT Project Manager and Business Systems Analyst, Quality Assurance Lead

Verizon
06.2012 - 06.2014

Master of Business Administration Operations Management -

University of Findlay

Bachelor of Science -

Fisher College of Business, The Ohio State University

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BRAD CRISWELL