Brad Encinias
Polvadera,NM
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Assistant Manager] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Customer Experience Manager
Home Depot
04.2012 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Assistant Manager
Walmart
12.2004 - 01.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Portales High School
Portales, NMSkills
- Engagement strategy development
- Customer Empathy
- Voice of Customer
- Strategic Planning
Like camping, spending time with my family, and watching sport
We like going camping spend time out in the wilderness with my wife and kids hiking, fishing, cooking over a open campfire. Like watching my favorite foot ball team play.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Experience Manager
Home Depot
04.2012 - Current
Assistant Manager
Walmart
12.2004 - 01.2010
High School Diploma -
Portales High School
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