Brad Goman
4405 East Norwood Lane Wichita,KS
Summary
IT Support Technician with expertise in technical troubleshooting, Active Directory management, and remote desktop support. Proven ability to solve complex issues and enhance user satisfaction.
Overview
21
21
years of professional experience
Work History
IT Support Technician
TGW
Wichita, Kansas
08.2022 - 10.2025
- Assisted customers with various types of technical issues via email, live chat, telephone, and remote desktop.
- Controlled user access for employees and vendors with Active Directory, Windows online licenses, VPN, and other work-related accounts.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Diagnosed hardware failures on workstations, laptops, printers, and scanners.
- Deployed new computers for end users by installing operating systems and applications according to company standards.
- Participated in after-hours on-call rotation for critical support needs.
Security Officer /Security Site Supervisor
Securitas Security Services USA
Wichita, Kansas
09.2004 - 08.2022
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Adhered to post orders while maintaining a visible presence around the property.
- Performed first aid and CPR when necessary during emergency situations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Education
High School Diploma -
Kansas State University
Manhattan, KSSkills
- Technical troubleshooting
- Active Directory management
- Remote desktop support
- Hardware diagnostics
- Software deployment
- Ticketing system experience
Timeline
IT Support Technician
TGW
08.2022 - 10.2025
Security Officer /Security Site Supervisor
Securitas Security Services USA
09.2004 - 08.2022
High School Diploma -
Kansas State University