Brad Graybiel
Dunnellon,FL
Summary
25 years of experience in customer service and IT help desk support. Strengths in problem-solving and trouble-shooting, Possess solid customer service, computer, skills.
Excellent knowledge with both IBM and Mac systems; and Microsoft Office.
A team player, yet can work independently. Self-Starter, highly motivated, organized, dedicated but above all focused on customer / end user satisfaction.
Overview
36
36
years of professional experience
Work History
Helpdesk Support Specialist
Paragon Retail Systems
05.1986 - 10.1993
- Remote telephone service and support.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Nation Wide Computer Based Retail Point of Sale, Sales, installation, and support
- Trained new sales and Help Desk representatives.
- Streamlined building and configuring systems based upon end user needs.
- Assisted in increasing growth and revenue
Retail Solutions Specialist
All American Business Systems
11.1993 - 10.1999
- Retail Business Systems Sales, Service and Support
- Listened to customer needs and desires to identify and recommend optimal products.
- Sold, installed and supported retail point of sale solutions to small to midsize retail businesses
- Increased customer base from 5 customers to over 100 in 6 years
Owner / Manager / Entrepreneur
1st Choice Computer Solutions
01.2000 - 10.2022
- Retail POS Systems integrator
- Remote and On-site help desk specialist
- Started a computer consulting business in the Chattanooga and 120 mile radius, assisting businesses of all types in all aspects of their technology needs, service support and repair
- Business Systems Sales, Service and Support
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma -
Boca Raton High School
1984
Skills
- Remote Help Desk Specialist
- Excellent Oral and Written Communication Skills
- Clear interpretation of end user problems and complaints
- Expertise In All Areas of Computers
- Software Troubleshooting
- PC Hardware Diagnosis
- Windows XP-11
- Microsoft Server 2000 - 2022
Timeline
Owner / Manager / Entrepreneur
1st Choice Computer Solutions
01.2000 - 10.2022
Retail Solutions Specialist
All American Business Systems
11.1993 - 10.1999
Helpdesk Support Specialist
Paragon Retail Systems
05.1986 - 10.1993
High School Diploma -
Boca Raton High School
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