Brad Gurnick
Palm Bay,FL
Summary
Highly-motivated Manager with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient computer operator skilled at managing daily data jobs. Adept at correcting routine problems, and escalating major concerns.
Overview
27
27
years of professional experience
Work History
Manager
Paradise Pawn Inc.
Melbourne, FL
01.1997 - 02.2024
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Conducted research and reviewed findings to solve customer issues.
- Performed data entry tasks, including updating customer information in databases.
- Audited customer account information to identify issues and develop solutions.
- Organized client contracts, records and reports to strengthen traceability.
- Managed email accounts by creating aliases, forwarding emails or resetting passwords.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Verified accuracy and sorted information to prepare source data for computer entry.
- Managed system backup processes and schedule according to internal standards.
- Monitored system performance, analyzed problems and provided solutions to technical issues.
Education
High School Diploma -
Eau Gallie High School
01.1997
Skills
- Computer Skills Experienced
- Fast Learner Experienced
- Adaptability Experienced
- Teamwork Experienced
- Customer Service Experienced
- Problem Solving Experienced
References
- Rob Denton, 770-490-8688, Brother in lawn
- Ricky Patel, 321-890-9230, Realtor
Timeline
Manager
Paradise Pawn Inc.
01.1997 - 02.2024
High School Diploma -
Eau Gallie High School
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