BRAD HARTER
Lewisburg,US
Summary
Dynamic professional with a proven track record at Blaise Alexander Family Dealerships, excelling in client relations and computer literacy. Spearheaded a team, enhancing customer satisfaction and sales. Skilled in Microsoft Office, Google Suite, and Reynolds & Reynolds, adept at both team leadership and independent work. Achieved seamless transactions and service excellence, significantly boosting client loyalty and operational efficiency.
Overview
5
5
years of professional experience
Work History
Service Advisor
Blaise Alexander Ford, Inc.
Lewisburg, US
06.2022 - Current
- Greeted customers with a smile and asked open-ended questions to better understand their needs
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales
- In charge of day-to-day operations with a team of three technicians to ensure customers vehicles were completed on-time and correctly
- Team lead of three technicians
- Quickly and accurately answered customer questions, suggested repairs and services to address their concerns, and resolved issues to increase customer satisfaction
- Completed invoices by filling in information about customer concerns and the repairs that were completed or suggested, and ensured customer information and billing was correct
Sales Associate
Blaise Alexander Ford, Inc.
Lewisburg, US
03.2022 - 06.2022
- Demonstrated products to customers, discussed features, and redirected objections to capture sales
- Prepared cash deposits up to $2500 with no discrepancies
- Assisted customers in enrolling in loyalty programs and submitting paperwork
- Negotiated and closed deals with minimal supervision
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
Used Car Service Advisor
Blaise Alexander Chevrolet
Muncy, US
03.2020 - 03.2022
- Coordinated a team of three technicians to ensure all trade in vehicles were ran through the shop and made safe to resell
- Team lead for three technicians
- Provided the Used Car Manager with estimates for repairs to make vehicles ready to resell
- Invoiced repair orders and ensured they matched the estimates and billed them to the correct account
- Once a vehicle was complete through the shop ensured vehicle was sent to detail shop and then put on the lot for resale
Porter
Blaise Alexander Chevrolet
Muncy, US
08.2019 - 03.2020
- Provided customers with rides to various locations while their vehicle was in for service
- Picked up vehicles for service and when completed delivered them to customers
- Ensured cars coming in for service were parked in the correct designated spots
- Preformed courtesy car washes for customers
Education
Bachelor of Science - Automotive Technology Management
Pennsylvania College of Technology
Williamsport, PA05-2021
Associate of Applied Science - Collision Repair Technology
Pennsylvania College of Technology
Williamsport, PA05-2019
Skills
- Computer literate
- Client relations strength
- Quick learner
- Cash handling
- Credit card transactions
- Detail-oriented
- Customer service
- Customer-oriented
- Data entry
- Positive and friendly
- Proficient in Microsoft Word, Excel, and PowerPoint
- Proficient with Google Docs, Sheets, and Slides
- Proficient with the program, Reynolds & Reynolds
- Working as a team lead
- Working with a team
- Working alone
References
References available upon request.
Timeline
Service Advisor
Blaise Alexander Ford, Inc.
06.2022 - Current
Sales Associate
Blaise Alexander Ford, Inc.
03.2022 - 06.2022
Used Car Service Advisor
Blaise Alexander Chevrolet
03.2020 - 03.2022
Porter
Blaise Alexander Chevrolet
08.2019 - 03.2020
Bachelor of Science - Automotive Technology Management
Pennsylvania College of Technology
Associate of Applied Science - Collision Repair Technology
Pennsylvania College of Technology
Similar Profiles
Kristen MoweryKristen Mowery
Warranty Administrator at Blaise Alexander ChevroletWarranty Administrator at Blaise Alexander Chevrolet
Shane StrayerShane Strayer
Automotive Sales Consultant at Blaise Alexander Chevy GMCAutomotive Sales Consultant at Blaise Alexander Chevy GMC
Glenn WilliamsGlenn Williams
Sales Associate at Blaise-Alexander Chevrolet GreencastleSales Associate at Blaise-Alexander Chevrolet Greencastle