Brad Johnson
North Richland Hills,TX
Summary
Results-driven and customer-focused Technical Support Engineer with 25 years of experience in enhancing customer service and data skills. Self-motivated, responsible, and able to work effectively both as a team member and individually. Expertise spans HVAC, VRF, mini splits, water heat pump, chiller, roof top systems, and construction to call center environments. Recognized for resolving downtime issues and integrating new hardware and components efficiently. Collaborative professional excelling in leveraging internal and external relationships to tackle complex problems. Proactively seeks assistance from vendors, colleagues, and other external sources to enhance ticket responses. Combines personal expertise with a diverse network of professional connections to consistently deliver high-quality support.
Overview
30
30
years of professional experience
Work History
HVACR Technical Support Engineer
Johnson Controls-Hitachi
04.2019 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
HVAC Start-up/Service Technician
Venture Mechanical
01.2004 - 04.2019
- Troubleshoot and repair units, Install parts, Comfort Air Balance, Start up new units, Data Entry, Customer service
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
HVAC Service Technician
City Wide Airtron
01.2002 - 01.2004
- Troubleshoot and repair units, Install parts, Comfort Air Balance, Start up new units, Data Entry, Customer service
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
- Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
- Increased longevity of HVAC systems by performing preventive maintenance.
Building Superintendent
First Assembly of God
08.2000 - 04.2002
- Troubleshoot and maintain 25 A/C units, Installation and repair of duct ventilation, Various repairs to appliances and building facilities, Various framing and trim work
- Ensured compliance with local building codes and regulations through regular communication with city officials and inspectors.
- Enhanced building safety by conducting regular inspections and addressing maintenance issues promptly.
- Responded efficiently to after-hours emergencies on-site providing timely solutions and minimizing potential damages.
- Maintained detailed records of all work completed, including costs, materials used, and time spent on each task for easy reference.
- Inspected grounds and facilities to identify necessary repairs.
- Managed budget effectively by closely monitoring expenses and identifying cost-saving opportunities where possible.
Machine Operator
Martin Sprocket & Gear
01.1998 - 01.2000
- Operated and maintained conventional turret lathe, Operated and maintained a CNC, Assessment of tight tolerances for various industrial materials
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
Machinist
Machine Specialties Inc.
01.1995 - 01.1998
- Fabrication of machinery (welding and assembly of machine components), Operation with tight tolerances involving CNC, conventional mills, and lathes, Maintenance of machinery and facilities
Education
No Degree - Computer Engineering Technology
DeVry University
Downers Grove, ILSkills
- Computer skills (Word, Excel and Power Point) Different BMS and BAS (Johnson Controls, Trane Tracker, LG controls, Orion Controls/ WattMaster, Siemens, and Honeywell) Work on LG multi systems, and LG ductless splits Daikin RTU’s, Daikin VRV and Hitachi VRF multi systems, Daikin and Hitachi ductless mini splits Samsung multi systems and Samsung ductless splits Different RTU's, water source heat pumps and splits (Trane, JCI, AAON, Carrier, Daikin, York, Lennox and Liebert) Work with different drives like, ABB and Yaskawa Work on different chillers like Trane, Carrier and Daikin
- Technical Support
- Technical Troubleshooting
- Problem-Solving
- Application support
- System Troubleshooting
- Customer Support
- Technical Documentation
- Software Installation
- Technical expertise
- Remote Support
- Service Calls
- Issue Escalation
- System diagnostics
- Ticket management
- Data Center Operations
- Ticket Queue Software
- Remote Technical Support
- Microsoft Windows and Office
Mobile
817-823-6577
Timeline
HVACR Technical Support Engineer
Johnson Controls-Hitachi
04.2019 - Current
HVAC Start-up/Service Technician
Venture Mechanical
01.2004 - 04.2019
HVAC Service Technician
City Wide Airtron
01.2002 - 01.2004
Building Superintendent
First Assembly of God
08.2000 - 04.2002
Machine Operator
Martin Sprocket & Gear
01.1998 - 01.2000
Machinist
Machine Specialties Inc.
01.1995 - 01.1998
No Degree - Computer Engineering Technology
DeVry University
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