Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Hi, I’m
Brad Jones Jr
Zachary,LA
Summary
Overview
3
years of professional experience
3
Certification
Work History
THE DIVISION OF ADMINISTRATION/OFFICE OF TECHNOLOG
IT Statewide Operator 2
10.2021 - Current
Job overview
- Drafted reports detailing machine production outputs and material quantities.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Inspected machine parts with measuring tools.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Set up machines to start production cycles and controlled machine settings.
- Fed raw materials and components into semi-automated machines according to production needs.
- Kept accurate records of defective units or products.
EASTERN MENTAL HEALTH SYSTEM
Administrative Coordinator 2
07.2020 - 10.2021
Job overview
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Maintained office calendars to track important dates and deadlines.
- Developed and implemented organizational systems to streamline daily operations.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
MIS Technology Group
Internship Student
10.2019 - 12.2020
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email, or in-person to provide information.
- Assisted in developing integrated marketing strategies for small businesses.
- Explored new technologies and approaches to streamline processes.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Andy Fain
Security Guard
01.2017 - 12.2020
Job overview
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
University of PhoenixTempe, AZ
Master of Science from Cybersecurity
04.2024
University Overview
Alcorn State UniversityLorman, MS
Bachelor of Arts from Computer Networking And Infomationg Tech
12.2022
University Overview
- Dean's List Fall 2019, Spring 2019, Fall 2020, Spring 2020, Spring 2021, Summer I 2022, Spring 2022
- 3.12 GPA
- Extracurricular Activities: Football
- Member of THE NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS Member
Skills
- Technical Support
- Data Entry
- Team Building
- Critical Thinking
- MS Office
- Hardware and software installation
- Bug reports
- Troubleshooting
- Job Control
Certification
- Introduction to Cybersecurity Foundations, INFOSEC, - March 2023
- Technical Support Fundamentals, Google - May 2023
- Introduction to Cybersecurity Tools & Cyber Attacks, IBM - May 2023
Timeline
IT Statewide Operator 2
THE DIVISION OF ADMINISTRATION/OFFICE OF TECHNOLOG
10.2021 - Current
Administrative Coordinator 2
EASTERN MENTAL HEALTH SYSTEM
07.2020 - 10.2021
Internship Student
MIS Technology Group
10.2019 - 12.2020
Security Guard
Andy Fain
01.2017 - 12.2020
University of Phoenix
Master of Science from Cybersecurity
Alcorn State University
Bachelor of Arts from Computer Networking And Infomationg Tech
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