Summary
Overview
Work History
Education
Skills
Work Permit
Timeline
Generic

BRAD KRUMMEN

Maineville,USA

Summary

Proactive and goal-oriented professional with exceptional time management and problem-solving skills. Renowned for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make valuable contributions to organizational growth.

Overview

22
22
years of professional experience

Work History

Pharmacy Customer Service Representative

ELEVANCE HEALTH
10.2023 - Current
  • Demonstrated strong communication skills when interacting with patients, doctors and other healthcare professionals
  • Utilized computer software to enter patient data and process prescriptions accurately
  • Adhered to all HIPAA regulations while handling confidential information
  • Accurately maintained patient profiles in the pharmacy database system
  • Provided excellent customer service to pharmacy customers, resolving any issues in a timely manner
  • Entered new patient profiles and prescriptions into medication input software system
  • Maintained detailed records of inventory levels and ordered new supplies as necessary
  • Answered inquiries regarding prescription refills, insurance claims, and product inventory
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
  • Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions

Warehouse Associate

AMAZON WAREHOUSE
03.2020 - 08.2023
  • Loaded and unloaded shipments from delivery trucks after completing order documentation
  • Loaded and unloaded trucks quickly and safely using pallet jacks and other equipment
  • Sorted and organized merchandise in preparation for shipment
  • Packaged and sealed products according to order size and specifications
  • Inspected products for defects and damages and reported discarded items to supervisors
  • Adhered to company policies for safe storage of goods in the warehouse facility
  • Interacted effectively with staff through ongoing communication and exchange of information
  • Implemented safety protocols for handling hazardous materials
  • Identified and removed safety and sanitation hazards from work areas

Senior Site Safety Manager

NORTHSTAR INDUSTRIAL AND ENGINEERING
01.2019 - 03.2020
  • Subject matter expert for compliance standards
  • Implementation for all HSE standards at site including: Job Safety Analysis prior to beginning of operations
  • Lead weekly site safety meeting and observations of employee's safety practices
  • Developed and implemented safety policies in accordance with OSHA regulations to ensure a safe work environment
  • Ensured compliance with applicable local, state, and federal laws regarding workplace safety standards
  • Trained employees on proper use of personal protective equipment
  • Maintained documentation of compliance activities, such as complaints received and investigation outcomes

Home Health Care Provider

HOME CAREGIVER
04.2017 - 12.2018
  • Served as caregiver and estate manager for elderly mother, handling medical and financial concerns

Environmental Health And Safety Manager

ENVIRONMENTAL SAFETY SOLUTIONS
06.2014 - 04.2017
  • Provided training on safe work practices, emergency procedures, hazardous materials handling, and personal protective equipment use
  • Ensured compliance with applicable governmental regulations pertaining to environmental health and safety matters
  • Drafted standard operating procedures detailing how employees should handle hazardous materials safely
  • Reported any incidents which involve non-compliance with government standards or company policy regarding EHS matters
  • Facilitated periodic meetings with staff members responsible for implementing EHS initiatives
  • Participated in risk assessments for new chemical processes or operations involving hazardous substances
  • Monitored air quality levels in accordance with OSHA standards and local regulations
  • Investigated complaints related to employee exposures to potentially dangerous environments or situations

Communications Specialist

MJW TECHNICAL SERVICES
06.2003 - 05.2014
  • Research and reviewing radiological controls and Health Physics aspects used in the Radiological training of personnel
  • Developing and implementing procedures for the EEOICPA program for NIOSH (National Institute for Occupational Safety and Health)
  • Communicating to claimants in the program, as well as attorneys, how exposure to radiation can cause cancer in certain organs and the exposing risks for radiation
  • Additionally, managing processes of copy-editing, proofreading, and revising communications published internally
  • Coordinating scheduling and organizing of the communications group

Education

Bachelor Of Science - Health Promotion And Education

UNIVERSITY OF CINCINNATI
Cincinnati, OH
06.2003

Skills

  • Quality Assurance
  • Communications
  • Data entry proficiency
  • Order fulfillment
  • Processing payments
  • Records updating
  • FDA and HIPAA compliance
  • Customer service excellence
  • Problem-solving abilities
  • Calm and professional under pressure
  • Time management abilities
  • Customer data confidentiality

Work Permit

Authorized to work in the US for any employer

Timeline

Pharmacy Customer Service Representative

ELEVANCE HEALTH
10.2023 - Current

Warehouse Associate

AMAZON WAREHOUSE
03.2020 - 08.2023

Senior Site Safety Manager

NORTHSTAR INDUSTRIAL AND ENGINEERING
01.2019 - 03.2020

Home Health Care Provider

HOME CAREGIVER
04.2017 - 12.2018

Environmental Health And Safety Manager

ENVIRONMENTAL SAFETY SOLUTIONS
06.2014 - 04.2017

Communications Specialist

MJW TECHNICAL SERVICES
06.2003 - 05.2014

Bachelor Of Science - Health Promotion And Education

UNIVERSITY OF CINCINNATI

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BRAD KRUMMEN