Adriana Veliz
Plainfield,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreen's Pharmacy
11.2022 - 12.2023
- Minimized medication errors through thorough review processes prior to dispensing prescriptions.
- Improved patient adherence to medication regimens by offering personalized counseling on proper usage and potential side effects.
- Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
- Facilitated effective teamwork among staff members by promoting open communication and collaboration toward shared objectives.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
Cashier
Regal Cinemas
04.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Representative
CVS Pharmacy
01.2021 - 04.2022
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Nursing
Middlesex County College
Edison, NJ05.2027
High School Diploma -
PAAAS
Plainfield 06.2023
Skills
- Decision Making
- Active Listening
- Quality Assurance
- Product Knowledge
- Attention to Detail
- Telephone Etiquette
- Medical Terminology
- Insurance Verification
- Inventory Management
- Critical Thinking
- Time Management
- Cash Handling
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Customer Service Representative
Walgreen's Pharmacy
11.2022 - 12.2023
Cashier
Regal Cinemas
04.2022 - 10.2022
Customer Service Representative
CVS Pharmacy
01.2021 - 04.2022
Nursing
Middlesex County College
High School Diploma -
PAAAS
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