Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adriana Veliz

Plainfield,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Pharmacy Customer Service Representative

Walgreen's Pharmacy
2022.11 - 2023.12
  • Minimized medication errors through thorough review processes prior to dispensing prescriptions.
  • Improved patient adherence to medication regimens by offering personalized counseling on proper usage and potential side effects.
  • Provided proactive solutions for common customer inquiries, leading to increased satisfaction ratings.
  • Facilitated effective teamwork among staff members by promoting open communication and collaboration toward shared objectives.
  • Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
  • Reduced wait times with accurate and efficient prescription processing, ensuring a seamless customer experience.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.

Cashier

Regal Cinemas
2022.04 - 2022.10
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Customer Service Representative

CVS Pharmacy
2021.01 - 2022.04
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Nursing

Middlesex County College
Edison, NJ
05.2027

High School Diploma -

PAAAS
Plainfield
06.2023

Skills

  • Decision Making
  • Active Listening
  • Quality Assurance
  • Product Knowledge
  • Attention to Detail
  • Telephone Etiquette
  • Medical Terminology
  • Insurance Verification
  • Inventory Management
  • Critical Thinking
  • Time Management
  • Cash Handling
  • Interpersonal Skills

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Customer Service Representative

Walgreen's Pharmacy
2022.11 - 2023.12

Cashier

Regal Cinemas
2022.04 - 2022.10

Customer Service Representative

CVS Pharmacy
2021.01 - 2022.04

Nursing

Middlesex County College

High School Diploma -

PAAAS
Adriana Veliz