Ema Berilo
Utica
Summary
Dedicated student with strong skills in prescription processing, customer service, and complaint resolution. Committed to enhancing patient satisfaction and optimizing workflow efficiency. Has a strong work ethic and will to participate in new experiences.
Overview
1
1
year of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
Utica
08.2025 - Current
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Resolved customer complaints promptly, enhancing customer satisfaction while maintaining professionalism.
- Assisted pharmacists with medication preparation and managed inventory to ensure availability of medications.
- Operated pharmacy software to maintain accurate prescription records and timely updates.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Education
Highschool -
Richmond Park International Secondary School
Bosnia And HercegovinaHighschool -
Thomas R. Proctor Highschool
Utica, NYSkills
- Prescription processing
- Pharmacy software
- Medication preparation
- Insurance verification
- Customer relationship management
- Complaint resolution
- Customer service
- Patient interaction
- Data entry
- Workflow optimization
- Inventory management
Awards
- Honor Society Candidate
- Silver Medalist in Online Math Competition, Bangkok Thailand
- BOSEPO, two-time silver medalist
- Owlypia Intellectuals, bronze and silver medalist
- Student Exchange in Germany
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
German
Professional
Timeline
Pharmacy Customer Service Representative
Walgreens
08.2025 - Current
Highschool -
Richmond Park International Secondary School
Highschool -
Thomas R. Proctor Highschool