Skyler Mccaster
Cordova,TN
Summary
Detail-oriented Pharmacy Customer Service Representative with strong problem-solving skills. Known for effectively managing high call volumes and maintaining customer satisfaction.
Overview
14
14
years of professional experience
Work History
Pharmacy Customer Service Representative
Walgreens
Memphis, Tennessee
03.2021 - 04.2026
- Complete assigned task and meet productivity goal.
- Maintained high accuracy in documentation and issue tracking.
- Recognized for strong problem-solving and customer communication skills.
- Successfully handled high call volumes while maintaining service quality.
- Assisted patients, healthcare providers, and insurance representatives with prescription-related inquiries.
- Verified patient information and maintained accurate records in pharmacy systems.
- Resolved issues involving prescription orders, refills, claims, and benefits coverage.
- Processed customer requests while maintaining compliance with HIPAA regulations.
- Communicated with healthcare providers regarding prescription status and authorization requirements.
- Documented customer interactions and case details accurately.
- Escalated complex issues to pharmacists or appropriate departments when necessary.
- Handled inbound and outbound customer calls regarding account and service inquiries.
- Assisted customers with issue resolution and account updates.
Customer Support Specialist
GO MD USA LLC
Memphis, Tennessee
09.2017 - 01.2021
- Responded to customer inquiries via phone, email, and chat.
- Resolved customer concerns while maintaining a high level of professionalism.
- Processed account updates, payments, and service requests.
- Documented customer interactions accurately in company databases.
- Achieved customer satisfaction goals through effective problem resolution.
- Collaborated with team members to improve service quality and efficiency.
- Reviewed and resolved discrepancies in transaction records promptly.
- Utilized multiple software systems to manage transaction data effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Claims Processor
United Healthcare Insurance
Memphis, Tennessee
02.2013 - 07.2016
- Reviewed and processed claims accurately and efficiently according to company guidelines.
- Verified claim documentation and supporting information to ensure completeness.
- Maintained detailed records and updated claim status in company systems.
- Communicated with customers, providers, and internal departments regarding claim inquiries.
- Resolved claim discrepancies and escalated complex issues when necessary.
- Assisted in meeting productivity and quality standards.
Technical Customer Service Representative
Spirit Airlines, Detroit Metropolitan Airport
Memphis, Tennessee
11.2011 - 01.2013
- Provided technical support to customers via phone, email, and chat.
- Diagnosed and resolved software, hardware, reservation and account-related issues.
- Guided customers through troubleshooting steps to resolve technical concerns.
- Educated customers on product features and system functionality to enhance user experience and resolve inquiries.
- Resolved technical issues with reservations promptly.
- Documented customer interactions and resolutions in CRM systems to ensure accurate records and facilitate follow-up.
- Achieved productivity and customer satisfaction goals through effective problem-solving and communication.
- Escalated complex technical problems to appropriate departments.
Education
Associate of Arts - Human Resources Management
Anthem Career College
Memphis, TN02-2018
Skills
- Prescription processing
- Claims resolution
- HIPAA compliance
- Patient information verification
- Customer documentation
- Customer relationship management
- Call center operations
- Call handling
- Call handling efficiency
- Refunds processing
- Data entry
- Data entry accuracy
- Product knowledge
- Technical troubleshooting
- Software support
- Hardware diagnostics
- Issue resolution
- Attention to detail
- Process adherence
- Customer service expert
- Effective communication
- Verbal and written communication
- Team collaboration
- Problem solving
- Critical thinking
- Time management
- Multitasking and organization
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
- Microsoft MCSA certification
- Multi-line phone talent
- Hospitality and accommodation
- Reservation management
- Typing speed
- Conflict resolution
Timeline
Pharmacy Customer Service Representative
Walgreens
03.2021 - 04.2026
Customer Support Specialist
GO MD USA LLC
09.2017 - 01.2021
Claims Processor
United Healthcare Insurance
02.2013 - 07.2016
Technical Customer Service Representative
Spirit Airlines, Detroit Metropolitan Airport
11.2011 - 01.2013
Associate of Arts - Human Resources Management
Anthem Career College