Alison Lundgren
Walgreens
Leland,North Carolina
7
years of professional experience
Customer Service | Basic Office Administration | Bookkeeping
Customer service specialist with 6+ years of experience spanning high-volume retail operations, pharmacy support, and food service. Adept at delivering exceptional customer experiences, managing multi-line phone systems, and performing accurate cash handling and bookkeeping. Highly skilled in cross-functional collaboration, health and safety compliance, and multitasking in fast-paced, high-pressure environments.
Work History
Pharmacy Customer Service Representative
5 Months- Prescription Processing & Dispensing: Accurately fill prescriptions, handle medication sales, and manage high-volume drive-through window and front counter transactions with strict attention to detail.
- Patient Communication & Phone Support: Answer incoming phone calls from patients, healthcare providers, and insurance companies, responding to pharmacy customer inquiries with clear product and policy information.
- Pharmacy Coordination & Recordkeeping: Support service desk operations by tracking patient requests, keeping customer records organized, and coordinating with pharmacy staff to relay needs and follow up on open requests.
- Customer Care & Escalation Management: Manage customer escalations calmly, ensure positive patient experiences, and escalate sensitive clinical or operational concerns to the appropriate pharmacy team member.
Cashier/Bookepping/Customer Service
1 Year 8 Months- Cashier and Money Handling: Handle all types of payments (cash, card, check) accurately at the register and responsible for counting and balancing the cash till at the end of every shift.
- Bookkeeping: Responsible for securing and managing large amounts of currency. Duties include counting and balancing the store safe, processing and verifying bank deposits, and entering financial data into the computer system to track sales and cash flow.
- Customer Service Desk: Manage the service desk including basic administration, solving customer issues, processing complicated returns and exchanges, answering store phone calls, and helping guests understand store policies.
- Drive-Up Order Fulfillment: Manage and complete drive-up orders quickly and correctly. Locate items in the store, use handheld devices to track orders, and deliver purchases to customers' cars to ensure fast service.
- Team Collaboration: Continuously show strong teamwork by jumping in to help other areas of the store when needed, ensuring the store runs smoothly and every customer has a great visit.
Setup Crew Member
7 Months- Food Preparation & Station Setup: Prepared food and service areas before opening to support smooth customer flow.
- Workstation Cleanliness & Safety: Maintained clean, organized workstations throughout shifts to support safe and efficient service.
- Order Assembly & Customization: Assembled menu items according to store procedures and customer requests.
- Team Support & Stocking: Supported teammates during busy periods by restocking supplies and clearing work areas.
Cashier/Customer Service
5 Years 6 Months- Customer Service & Desk Administration: Managed customer service desk including answering company phone lines, stocking office with supplies as needed, processing lottery sales, making store-wide announcements, and covering for teammates as needed.
- Customer Relations & Communication: Displayed excellent customer service and communication skills through every customer interaction to ensure a positive shopping experience.
- Checkout & Grocery Scanning: Scanned and bagged groceries for full service and express checkout lines.
- Cash Handling & Till Balancing: Cashed out customers paying with cash, card, and/or check and returned accurate change to each customer, resulting in a balanced till after every shift.
- Cross-Departmental Collaboration: Assisted and collaborated with other departments as needed, to support overall store success.
- Schedule Flexibility & Team Coverage: Continuously adjusted schedule to meet business needs and covered open shifts on short notice as needed.
Education
Bachelor of Science - Political Science, Concentration in Law
- Honoree of Pi Sigma Alpha
- Journalism Club Leader
- Graduation Year: 2024
- GPA: 3.89
Associate of Arts - Liberal Arts
- President’s List 2021
- Dean’s Scholarship Recipient
- Honors Graduate
- Graduation Year: 2022
Skills
Customer escalation & problem resolution
product & policy knowledge
communication
phone line management
service desk administration
refund processing.
Cash handling
till reconciliation
bookkeeping
financial data entry
POS systems
payment processing.
Cross-functional collaboration
teamworking
schedule adaptability
team support & coverage
task prioritization
employee training
process efficiency.
Prescription processing
Medication dispensing
Food safety compliance
Google Suite
Microsoft Suite
POS systems.
Timeline
Pharmacy Customer Service Representative
Walgreens
05.2026 - CurrentRead More
Setup Crew Member
Firehouse Subs
01.2026 - 08.2026Read More
Cashier/Bookepping/Customer Service
Target
02.2025 - 10.2026Read More
Cashier/Customer Service
Hannaford Supermarket
08.2019 - 02.2025Read More
GREENFIELD COMMUNITY COLLEGE
Associate of Arts from Liberal Arts
Read More
WESTFIELD STATE UNIVERSITY
Bachelor of Science from Political Science, Concentration in Law
Read More
Personal Information
Title: CUSTOMER SERVICE SPECIALIST