Analicia Van

•Verify customers information , benefit coverage , troubleshoot rejected insurance claims , Assist enrollment and data entry of new members .

•Enter electronic data entry , regarding customers account and Benefits information , request , prescription order status , and updates .

• Inputted data into computer systems for tracking purposes.
• Reviewed orders prior shipping to ensure accuracy of information entered into the computer system.

• Answer high volume of inbound and outbound calls , emails and chat messages from members , insurance or medical providers regarding prescription status, refills or delivery schedules.

•Arrange and fulfill online prescription orders for delivery shipments .

Assisted members with processing insurance verifications and prior authorization requests to facilitate timely access to medications.

•Managed multiple databases simultaneously using various monitors and systems.

• Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
• Resolved customer complaints and concerns in a professional manner.