Hi, I’m
Melanie Garcia
Homestead,FL
Summary
Dynamic and detail-oriented professional with extensive experience at Walgreens, adept in confidentiality compliance and providing exceptional customer service. Excelled in high-pressure situations, ensuring customer satisfaction and maintaining FDA and HIPAA standards. Demonstrated proficiency in inventory management and pharmaceutical knowledge, contributing to a positive and efficient shopping environment.
Overview
3
years of professional experience
1
Certification
Work History
Walgreen's Pharmacy
Pharmacy Customer Service Representative
08.2022 - Current
Job overview
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed refunds and exchanges in accordance with company policy.
- Answered product questions using knowledge of sales and store promotions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Responded promptly to requests for assistance, spills and customer inquiries
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints and maintained clean and tidy workspace
Walgreens
Customer Service Cashier
01.2022 - 08.2022
Job overview
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed refunds and exchanges in accordance with company policy.
- Answered product questions using knowledge of sales and store promotions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Responded promptly to requests for assistance, spills and customer inquiries
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Resolved customer complaints and maintained clean and tidy workspace
Education
Miami Dade CollegeHomestead, FL
Associate Of Arts And Sciences from Radiology
FlvsHomestead, FL
Highschool Diploma
03.2021
Skills
- Confidentiality Compliance
- Insurance Verification
- Pharmaceutical knowledge
- Pharmacy law knowledge
- Answering customer questions
- Patient confidentiality
- Stocking shelves
- Inventory counting
- Cash Handling Accuracy
- Data entry proficiency
- Insurance Billing
- Verifying orders
- Order Fulfillment
- Stock management
- FDA and HIPAA compliance
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Organizational Skills
- Team Collaboration
- Active Listening
- Relationship Building
- Phone Etiquette
- Goal Setting
Certification
Pharmacy Technician License
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Pharmacy Customer Service Representative
Walgreen's Pharmacy
08.2022 - Current
Customer Service Cashier
Walgreens
01.2022 - 08.2022
Miami Dade College
Associate Of Arts And Sciences from Radiology
Flvs
Highschool Diploma
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