Dylan Miller
Bolingbrook,IL
Summary
Dynamic Pharmacy Customer Service Representative with Walgreens experience, adept at insurance verification and ensuring confidentiality compliance. Enhanced customer loyalty through empathetic support and effective collaboration with pharmacists to resolve drug therapy issues. Proven ability to navigate complex regulatory environments while optimizing patient health outcomes.
Graduated from 160 driving academy cdl class A program, achieving first attempt passes on all skills and road test.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
10.2021 - 10.2025
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
Education
Bolingbrook Highschool
Bolingbrook 05.2023
Skills
- Confidentiality compliance
- Insurance verification
- Pharmacy law
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Inventory counting
- Data entry proficiency
- unloading trucks into warehouse
Certification
CDL class A
Timeline
Pharmacy Customer Service Representative
Walgreens
10.2021 - 10.2025
Bolingbrook Highschool
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