Aaryana Addison
Garland,TX
Summary
Detail-oriented Pharmacy Clerk with Number years of experience in pharmacy settings. Highly skilled in dispersing and packaging prescriptions accurately and quickly. Proven history of providing exceptional customer service to drive client retention. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Pharmacy Customer Service Representative
CVS Pharmacy
07.2024 - 09.2024
- Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
- Expedited prescription refills with timely coordination between patients, prescribers, and insurance companies.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
Customer Care Specialist
Assurant
11.2022 - 06.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took ownership of customers issues to follow problems through to resolution.
Customer Service Representative
Alorica
07.2020 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - Nursing
Natchitoches Central High School
6513 LA-1 Natchitoches Louisiana 05.2020
Skills
- Confidentiality Compliance
- Pharmacy law knowledge
- Answering customer questions
- Patient confidentiality
- Medication Dispensing
- Inventory counting
- Cash Handling Accuracy
- Data entry proficiency
- Medication labels
- Verifying orders
- Order Fulfillment
- Processing payments
- Stock management
- Labeling prescriptions
- Proper labeling
- Ordering and stocking medications
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving skills
- Time Management
- Multitasking
- Multitasking Abilities
- Calm and Professional Under Pressure
Timeline
Pharmacy Customer Service Representative
CVS Pharmacy
07.2024 - 09.2024
Customer Care Specialist
Assurant
11.2022 - 06.2024
Customer Service Representative
Alorica
07.2020 - 10.2022
High School Diploma - Nursing
Natchitoches Central High School