Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brodi Cross

Rochester,NH

Summary

Efficient and detailed-oriented worker that is good under pressure and able to multitask because of my year and a half of working both in the pharmacy and the store itself as a designated hitter. I work well in under pressure situation and I am interested in learning new things to better my career.

Overview

3
3
years of professional experience

Work History

Pharmacy Customer Service Representative

Walgreen's Pharmacy
05.2022 - Current
  • Established and maintained patient profiles, updating organizational database with current information.
  • Verified prescription information prior to entry in pharmacy computer system.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Explained medication use and side effects under pharmacist direction.
  • Assisted customers with selecting cost-effective medications in line with health coverage.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Customer Service Associate

Walgreens
01.2022 - Current
  • Collaborated with teammates and coaches to build relationships and create cohesive team environment.
  • Followed instructions from coaches to execute consistent and effective results.
  • Adapted quickly to changing game plans and strategies.
  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Cashier

Fiddleheads Farms Marketplace
08.2020 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Education

No Degree - Interior Design

Manchester Community College
Manchester, NH
05.2025

High School Diploma -

Coe-Brown Northwood Academy
Northwood, NH
05.2023

Skills

  • Active Listening
  • Confidentiality Compliance
  • Sales Techniques
  • Pharmaceutical Knowledge
  • Decision Making
  • Time Management
  • Problem Solving
  • Conflict Resolution

Timeline

Pharmacy Customer Service Representative

Walgreen's Pharmacy
05.2022 - Current

Customer Service Associate

Walgreens
01.2022 - Current

Cashier

Fiddleheads Farms Marketplace
08.2020 - 09.2021

No Degree - Interior Design

Manchester Community College

High School Diploma -

Coe-Brown Northwood Academy

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Brodi Cross