Tiana Clarke
Teaneck,NJ
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Hardworking and passionate with strong organizational skills eager to secure entry-level positions and ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Specialty Rx Pharmacy
09.2022 - Current
- Answered nurses questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Processed payments, using pharmacy POS system to accurately manage transactions.
- Filled medication prescriptions accurately as ordered by physicians.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Pharmacy Technician
CVS HEALTH SPECIALTY
01.2022 - 12.2022
- Counted and labeled prescriptions with correct item and quantity for ambient and fridge medications.
- Stocked medication to keep shelves full for the next technician to fill.
- Inputting correct lot numbers and expiration dates in the system of each medication being filled at the time
- Safely packed ambient medications with correct supplies and paper work
- Safely packed fridge medications with correct supplies (ice, gel packs, ice bags, coolers) and paper work
- Was apart of the Duopa team. A special medication for Parkinson's disease. I make sure we are using the right adapters, filling the right quantity of supplies and also following up with inventory.
Pharmacy Technician
Walgreen's Pharmacy
08.2020 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed over 400 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction. (i worked at a very busy location)
- Trained and developed new hires in company processes, product knowledge, and customer service.
Sorter Operations Associate
Amazon
10.2018 - 12.2020
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Assessed and sorted items into containers or designated areas according to classification, size and condition.
- Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
- Stacked items according to weights, sizes, types and picking priorities.
- Loaded, unloaded and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.
- Used hand-held scanner to enter data product information.
- Helped drivers safely put their packages on trucks in order their route was
Babysitter
Care.com Inc
04.2016 - 12.2019
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
Sales Associate
Journeys Shoes
11.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
Education
Diploma - Practical Nursing
Jersey College
Teterboro, NJ09.2024
Associate of Science -
Bergen Community College
05.2019
High School Diploma -
Teaneck High School
Teaneck, NJ06.2016
Skills
- Dispensing Medications
- Prescription Refill Fulfillment
- Answering and Routing Calls
- Organization and Prioritization
- Cash Register Operation
- Active Listening
- Time Management
- High-Volume Environments
- Resolving Complaints
- Patient Profile Setup
- Cooperative team member
Certification
Immunizing Technician
Timeline
Pharmacy Customer Service Representative
Specialty Rx Pharmacy
09.2022 - Current
Pharmacy Technician
CVS HEALTH SPECIALTY
01.2022 - 12.2022
Pharmacy Technician
Walgreen's Pharmacy
08.2020 - 01.2022
Sorter Operations Associate
Amazon
10.2018 - 12.2020
Babysitter
Care.com Inc
04.2016 - 12.2019
Sales Associate
Journeys Shoes
11.2015 - 01.2016
Diploma - Practical Nursing
Jersey College
Associate of Science -
Bergen Community College
High School Diploma -
Teaneck High School
Immunizing Technician
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