Tori Pindell
Peru,IN
Summary
Driven individual with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Including bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Outgoing team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
03.2021 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted customers with selecting cost-effective medications in line with health coverage.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Volleyball Manager
Maconaquah Schools
07.2022 - Current
- Trained and supervised players to consistently meet performance goals and IHSAA standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with players to build loyalty and repeat business.
- Documented game actions to accurately update league, player and team statistics.
- Maintained paper score tabulations for permanent league records.
- Collected and distributed information between coaches involved in current games to maintain fair gameplay and identify any conflicts.
- Interpreted game and league rules to assist with making correct calls.
- Helped with game and facility paperwork such as accident and misconduct reports.
- Reviewed and studied rulebooks to maintain current knowledge of updates and changes.
- Notified players, coaches and officiating team of rule infractions and relevant penalties.
- Consulted with officiating team to discuss violations and play problems, coordinate responses and implement resolutions.
Sandwich Artist
Subway
06.2020 - 02.2021
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Bachelor of Science - Legal Study of Environmental Policy And Managment
Purdue University
West Lafayette, IN05.2025
High School Diploma -
Maconaquah High School
Bunker Hill, IN06.2021
Skills
- Effective Working Relationships
- Patient Safety
- Appointment Scheduling
- Active Listening
- Problem-Solving Skills
- Secure Storage of Medications
- Patient Medical Histories
- Customer Satisfaction
- Patient Education
- Patient Confidentiality
- Interpersonal Communications
- Effective Multitasking
- Task Prioritization
- Accurate Recordkeeping
- Public Relations
- Data Management
- Cross-Functional Team Collaboration
- Cultural Awareness
- Software Troubleshooting
- Collaborative Environments
Certification
- CPhT - Certified Pharmacy Technician July 2023- Current
- Pharmacy Technician In-Training - March 2023-July 2023
Timeline
Volleyball Manager
Maconaquah Schools
07.2022 - Current
Pharmacy Customer Service Representative
Walgreens
03.2021 - Current
Sandwich Artist
Subway
06.2020 - 02.2021
Bachelor of Science - Legal Study of Environmental Policy And Managment
Purdue University
High School Diploma -
Maconaquah High School
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