Brad L. Rohrbacher
Bellevue
Summary
Healthcare clinical workflow expert and informatics professional with nearly 20 years of diverse healthcare experience. Committed to providing customers with unparalleled products and service, as evidenced by an exceptional customer satisfaction record. Firmly believes that building and maintaining lasting customer relationships is the foundation for success. Seeking to join a dynamic team to leverage skills and contribute to organizational growth, customer satisfaction, and exceptional patient outcomes.
Overview
17
17
years of professional experience
Work History
Sr. Customer Success Executive
Microsoft
06.2021 - 03.2025
- Enhanced customer satisfaction by building and maintaining strong partnerships with healthcare organizations across the US through ensuring successful adoption and optimization of radiology workflow solutions based on customer goals and workflows.
- Drove collaboration with cross-functional teams to ensure timely response to customer needs and inquiries leading to increased customer satisfaction and retention.
- Successfully managed a high priority critical incident to completion that impacted several customers.
- Assisted in the creation of multiple guidelines to improve the customer transition from implementation to customer success.
Sr. Customer Support Analyst
AGFA Healthcare
09.2016 - 06.2021
- Provided remote diagnostic troubleshooting and support for healthcare organizations across the US and Canada on AGFA PACS, including both IMPAX and Enterprise Imaging applications.
- Guided customers on optimal use of AGFA PACS applications based on site goals and workflows in order to increase and sustain efficiency.
- Created training documentation, knowledge articles, and hosted live training sessions for both internal resource as well as customers.
Application Consultant
Nuance Communications
11.2014 - 09.2016
- Trained and provided technical support of PowerScribe360 dictation system for radiologists, system analysts, and technologists at the Cleveland Clinic.
- Assisted in planning, design, and implementation of various projects, including data integration and upgrade of the PS360 system.
Radiology Technologist
The Bellevue Hospital
09.2008 - 12.2014
- Performed diagnostic exams including x-ray, CT, MR, fluoroscopy, and surgical applications.
- Sent and retrieved radiographic images and reports from PACS systems.
- Recorded order entry for patient exams.
- Tracked and charged orders for exams in the RIS system.
- Trained students on proper patient positioning an dose technique.
System Analyst III (PACS Administrator)
Cleveland Clinic
03.2013 - 11.2014
- Assisted in planning, design, and implementation of multiple radiology projects and systems.
- Trained and provided technical PACS support for radiologist, clinicians, system analysts, and technologists.
- Daily monitoring of PACS system components in order to provide maximum operating effectiveness for system users.
- Developed training material to provide both current and incoming PACS application users.
Education
Associate of Applied Science - Radiologic Technology
Bowling Green State University
Huron, OH08.2008
BBA -
Tiffin University
Tiffin, OH05.2002
Skills
- Expertise in healthcare clinical workflows
- Motivated to positively impact patient outcomes
- Strong verbal and written communication
- Customer-oriented
- Effective time management skills
- Active listening
- Proven customer relations skills
- Results driven
- Flexible and adaptable
Timeline
Sr. Customer Success Executive
Microsoft
06.2021 - 03.2025
Sr. Customer Support Analyst
AGFA Healthcare
09.2016 - 06.2021
Application Consultant
Nuance Communications
11.2014 - 09.2016
System Analyst III (PACS Administrator)
Cleveland Clinic
03.2013 - 11.2014
Radiology Technologist
The Bellevue Hospital
09.2008 - 12.2014
Associate of Applied Science - Radiologic Technology
Bowling Green State University
BBA -
Tiffin University
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