Brad McDonald
Systems Engineer
Goodland,KS
Summary
Experienced in IT architecture and infrastructure management with a strong background in systems engineering, specializing in secure data transfer and virtual environments. Proven ability in executing complex migrations, ensuring network security, and automating processes. Seeking to leverage skills in a Systems Engineer role to drive technological advancements and operational efficiency.
Overview
38
38
years of professional experience
Work History
Analyst
Anchor Network Solutions
Lonetree, CO
12.2022 - 01.2024
- Company Overview: As a Managed Service Provider, having roughly 80 to 100 clients at any given time.
- Dealt mainly with Kaseya's suite of products like Datto Backup and Disaster Recovery (BCDR), Remote Monitoring and Management (RMM), and Autotask Professional Services Automation (PSA) for overall client management from ticketing and proposals.
- Internal documentation powered by Kaseya IT Glue.
- Additional products supported were LionGard, Backup Radar, Microsoft Azure AD, and VMs.
- As a Managed Service Provider, having roughly 80 to 100 clients at any given time.
- As a Managed Service Provider, having roughly 80 to 100 clients at any given time.
Manager IT Polling
InfoSync
Wichita, Kansas
06.2022 - 11.2022
- Managed a team of three responsible for incoming data from various privately owned casual dining restaurants, like Taco Bell, Pizza Hut, Chili's, KFC, etc.
- The polled data remotely fed several SQL databases for payroll and accounting purposes.
Systems Engineer
U-Haul International
Phoenix, AZ
10.1994 - 07.2019
- Grew in responsibility to include complex break-fixes, FTP and PCI compliance, POS architecture and uptime, scripting with powerShell, data center design, and management of 2 system administrators.
- Built a reputation for exceptional verbal and written communication, interpersonal, time management, analytical skills, and ability to manage multiple projects and priorities.
- Supported up to $40M per day in revenue.
- Credited with the design and implementation of new hardware and data center.
- I built all the racks, designed wiring, and maintained 99.999% uptime after initial deployment.
- Supported PCI compliance, ordering, inventory, and payment processing, including ACH transfers.
- Developed a streamlined methodology for replicating servers as hardware aged - reducing turnaround from 6 to just 1 hour and cloning the hard drive to accelerate restoration.
- Contributed to the evolution into a virtual hosted environment with multiple instances running on VMWare.
- Managed a team of 2 system admins - 1 responsible for MDM (10K+ mobile devices and tablets) and one leading computer imaging supporting all POS applications and 100s of ancillary processes and $5M to $40M in daily revenue.
- Oversaw secure FTP for the entire company and three servers (dedicated to PCI compliance, EDI billing for Sprint and utilities across the US, and the remaining server for batch secure FTP for checks/checking accounts) with scripting in PowerShell.
- Confidential legal briefs were securely transferred to various Law Firms for accident analysis.
- Assisted the engineering team in resolving vulnerability.
- Ensured data was encrypted and used whitelists on the routers to facilitate secure penetration through firewalls (Discover, Chase, etc.).
- With the SSH connection encrypted, it safely shepherded $70M/day in transfers.
- Identified all issues during migration from TLS 1.1 to 1.2 - and tracked/resolved downstream impacts to web-based applications (including enterprise applications) in a way that maintained encryption and security.
- Built applications in C# for licensing U-Haul's 100K trucks and trailers.
- Altered the source code and accelerated processing by 80%.
- Authored utility applications to assist in-house personnel and field support team members in resolving calls.
- Decreased call volume by 75% with the rollout of a public self-help tool and added a 'rebuild terminal' selection to POS machines - functionality that has been utilized 24K times since rollout in late 2018.
- Built a VB.NET application with open-source remote control (Ultra VNC) that sped up problem-solving for critical crashes during payment processing.
- Eliminated lost productivity, 80 calls/week, and 1,000 chats/emails from the field.
- Produced $250K in savings from freed-up man hours.
- Wrote a vendor-specific utility to support payments made over 6K payment terminals for firmware updates and encrypted load forms.
- Worked closely with the vendor, Equinox, to facilitate removal of forms, addition of forms, reboots, and deployment of new units.
- Obtained serial numbers of the new units with encrypted keys and remote key injections.
- Resolved up to 50 calls per day for technical support/desktop support as the point of escalation and engaged in troubleshooting both in person and via remote control.
Hospital Corpsman
United States Navy
Alameda, CA
07.1986 - 05.1990
- Assigned to aviation medicine and assisted flight surgeons with aviation flight physicals.
- Manned the flight deck battle dressing station during general quarters and shared duties with air wing corpsmen.
- Served during Operation Earnest Will escorting tankers out of the Strait of Hormuz and was honored with selection as primary medevac attendant with HS-4 Black Knights Helicopter Squadron.
Education
High School Diploma -
Chandler High
Chandler, AZ 08.1983 - 04.1986
Skills
Networking
undefinedMilitary Experience
UNITED STATES NAVY, Hospital Corpsman, 4 Years, Assigned to aviation medicine and assisted flight surgeons with aviation flight physicals. Manned the flight deck battle dressing station during general quarters. Served during Operation Earnest Will escorting tankers out of the Strait of Hormuz. Honored with selection as primary medevac attendant with HS-4 Black Knights Helicopter Squadron.
Timeline
Analyst
Anchor Network Solutions
12.2022 - 01.2024
Manager IT Polling
InfoSync
06.2022 - 11.2022
Systems Engineer
U-Haul International
10.1994 - 07.2019
Hospital Corpsman
United States Navy
07.1986 - 05.1990
High School Diploma -
Chandler High
08.1983 - 04.1986
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