Dynamic local manager with expertise in team development, project management, and operational excellence. Proven ability to enhance performance and ensure compliance while managing complex telecommunications projects in a fast-paced environment.
Overview
2026
2026
years of professional experience
4
4
Certifications
Work History
Lead Awareness and Exposure Safety Trainer
Verizon Inc
Warren, Pennsylvania
2024 - Current
Delivered Lead awareness and Exposure safety training programs for employees at Verizon, Inc. accross the state of Pennsylvania.
Local Manager
Verizon Inc
Warren, Pennsylvania
01.2006 - Current
Oversee customer operations and lead construction initiatives for regional communications infrastructure in north-central Pennsylvania, ensuring reliable service delivery and project execution.
Effectively manage a team of 30 unionized technicians, spanning diverse departments, ensuring streamlined workflows, and optimal day-to-day operational performance.
Managed and coordinated inventory operations to ensure critical resources were available for maintenance activities and project execution.
Implemented cost-cutting measures while maintaining quality standards.
Monitored compliance with company policies to uphold operational excellence.
Directed day-to-day field operations for telecommunications trouble load resolution, and routine maintenance.
Operations construction coverage of network for IOF, BFRR, Chapter 30 Cell tower builds, and routine work orders.
Project manage builds and coordinate contractor usage for the completion of fiber projects. Including rural broadband, CDDD Hi-CAP fiber, and mux installs.
Implement optimum force to load plan to minimize cost on builds.
Interact and coordinate with OCO, Engineering, and Planning to ensure project completion.
Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
Coordinated construction planning, material resources, and staff scheduling for simultaneous jobs.
Resolved customer complaints swiftly to strengthen brand loyalty and reputation.
Ensured compliance with all safety regulations.
Conducted regular site inspections to monitor progress and quality standards.
Managed project operations, budget and timeline and collaborated with stakeholders to review status.
Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Directed recruitment, training, and development of new employees to enhance team capabilities.
Conducted performance evaluations, delivering constructive feedback to promote team growth.
Enforced work standards, promoting team performance, and safety.
Lead and promote training for the continuing education of technicians. Stressing both job growth and best safety practices.
Education
Recreation Management
Butler Community College
Butler, PA
Skills
Safety training
Compliance monitoring
Inventory management
Project management
Blueprint analysis
Customer relationship management
Languages
Spanish
Limited
Certification
Aerial Lift Operation and Safety Body Belt and Fixed Lanyard
Affiliations
Brazilion Ju jitsu coach at Kinetix Combat Sports Falconer, NY
<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health