Brad Pisarski
Uber
Henderson,NV
8
years of professional experience
Front-End Developer and Customer service professional with 8+ years of front-line experience across Starbucks, Hilton hotels, delivery, and rideshare, including current remote client support work. Calm and clear in stressful, emotional situations, from flight cancellations to service recovery, with a 100% guest satisfaction score on SALT reviews and a 5.0 Uber rating across 2,100+ trips. Organized, reliable, and quick to learn new systems. Seeking a remote patient-facing customer service role. Live active portfolio demonstrating knowledge of HTML5, CSS, Javascript and React
Work History
Remote Operations Support
4 Years 5 Months- Provide remote operations and website support for IT consulting clients from a home office, communicating by email and phone and documenting all work accurately.
- Handle client requests end to end, from first contact through confirmed resolution, following up so nothing falls through the cracks.
- Track tasks and project updates independently, maintaining organized records across multiple client accounts.
- Learn new software quickly, including content management systems and web tools.
- Remote
Rideshare Driver (Independent Contractor)
4 Years 6 Months- Completed 2,100+ trips while maintaining a 5.0 customer rating on high-volume airport and tourism routes.
- Resolve routing, payment, and service issues in real time while keeping riders informed and comfortable.
- Manage scheduling, expenses, and route planning independently, timing shifts around peak airport demand.
- Independent Contractor
Front Desk Agent
1 Year- Managed check-in and check-out for 100+ daily arrivals at a high-volume airport hotel, coordinating with every department.
- Supported guests through flight delays and cancellations, working with domestic and international airlines and communicating options with empathy and accuracy.
- Offered and processed Hilton Honors upgrades with a low-pressure, benefits-focused approach and conducted guest satisfaction follow-ups.
- Handled billing questions, folio adjustments, and cash and card transactions accurately at checkout.
Customer Service Delivery Driver
5 Months- Delivered orders on time and in good condition, resolving issues and keeping customers updated en route.
- Verified each order against the manifest before leaving the store, catching errors before they reached the customer.
Shift Manager
4 Years 10 Months- Ran full store operations as manager on duty, leading a floor team of 9 baristas through high-volume shifts.
- Managed daily inventory ordering exceeding $3.1K, keeping the store stocked through peak demand.
- Trained new hires, coached performance standards, and owned scheduling, shift coverage, and facility repair coordination.
- Handled cash management, safe counts, and deposits while keeping the store aligned with food safety and cleanliness standards.
Education
High School Diploma
Skills
Professional: Customer service
de-escalation and conflict management
record-keeping
Google Workspace
Microsoft Outlook
CRM and database software
Technical: HTML
CSS
JavaScript
React basics
Git
WordPress
fast adoption of new platforms
Timeline
Front Desk Agent
DoubleTree by Hilton Las Vegas Airport
01.2025 - 01.2026Read More
Customer Service Delivery Driver
Harris Teeter
08.2023 - 01.2024Read More
Remote Operations Support
SDP Technology
03.2022 - CurrentRead More
Rideshare Driver (Independent Contractor)
Uber
02.2022 - CurrentRead More
Shift Manager
Starbucks
10.2018 - 08.2023Read More
High School Diploma
Read More