Brad Rangel
Honolulu,HI
Summary
Multifaceted leader and problem-solver with experience in operations management. Innovative and driven, with a focus on maximizing results while running a lean operation focused on client experience. Highly skilled in the execution of budgets and financial decision-making. Results-oriented communicator comfortable speaking with everyone, from C-level Board Members to vendors.
Overview
15
15
years of professional experience
Work History
Assistant General Manager
Hawaii Kai Retirement Community
09.2022 - Current
- Responsible for the efficient operations and overall management and direction of the day-to-day functions of the Community in accordance with property policies and procedures, current standards, guidelines, and regulations
- Hire, orient, schedule, train, coach, and counsel team members in accordance with company policies and procedures
- Provide timely feedback to team and consistent performance management
- Establish and manage labor and supplies budget and expenses
- Manage schedules in accordance to resident census and budgets, and control overtime within prescribed standards
- Provide high levels of customer service and create a restaurant style dining atmosphere
- Work closely with Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services
- Review the daily menu with residents and staff, coordinating room service delivery where applicable
- Provide quality and compliance leadership
- Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed
- Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction
- Visually confirm that all tables are set according to Company standards
- Solve issues before they become problems or complaints
- Assists the General Manager/Executive Director with all aspects of community operations
- Act as 'Manager on Duty' when the General Manager/Executive Director is not on site
- May perform other duties as needed and/or assigned
Restaurant Manager
Chili's Kahala
05.2022 - 12.2023
- Manage all aspects of the restaurant
- Ensure a great Guest experience
- Role model and hold Team Members accountable to operational and quality standards
- Drive business results by utilizing restaurant systems to effectively control costs
- Hire, train, retain, and develop Team members to take on larger roles
- Ensure a great Guest experience
- Role model and hold Team Members accountable to operational and quality standards
- Identify root cause of issues while being self-reflective and holding yourself accountable first, showing vulnerability and transparency
- Foster open communication between Team Members and Management
- Influence Team Member behaviors by championing change and restaurant initiatives
- Lead with heart and mind
- Drive business results by utilizing Chili’s systems to effectively control costs
- Follow operational systems, such as our Manager Timeline and performing quality Line Checks
- Hire, train, retain, and develop Team Members to take on larger roles
- Drive Guest engagement within the four walls of the restaurant while developing relationships within the community
- Understand and practice safe food handling procedures
- Communicate and embody Chili’s culture and Cultural Beliefs: Feedback’s Priceless, Own It, Win Together, Trust Matters, and Thinking Forward
Health Information Manager
Islands Skilled Nursing and Rehabilitation
04.2021 - 09.2022
- Develops and/or updates medical center policy memoranda pertaining to documentation improvement
- Serves as the technical expert in health record content and documentation requirements
- Responsible for performing reviews of the health record documentation; developing criteria, collecting data, graphing and analyzing results, creating reports and communicating in writing and/or in person to appropriate leadership and groups
- Supervision of the Ward Clerks
- Evaluated job performances and conducted annual reviews
- Managed the Ward Clerk's weekly schedules
- Obtains appropriate corrective action plans from responsible clinical services directors, when necessary, and recommends improvements or changes in documentation
- Selects and assigns codes from the current version of several coding systems to include current versions of the International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and/or Healthcare Common Procedure Coding System (HCPCS)
Environmental Services Supervisor
Hale Ola Kino
05.2020 - 04.2021
- Supervises the performance of all housekeeping personnel through personal inspections and other quality control techniques
- Selects, trains, evaluates, and disciplines all housekeeping personnel. Keeps required records and reports
- Inspects/oversees all housekeeping and laundry equipment regularly for proper functioning and safety
- Coordinates resident's room deep cleaning with the Resident Care Manager (bi-annual basis)
- Oversees the monthly Environmental Services meeting, including periodic safety/QA inspections of the health center
Health Information Manager
Hale Ola Kino
05.2020 - 04.2021
- Oversees, maintains, and organizes the resident medical records department in accordance with established policies and procedures
- Supervised the performance of Health Information Clerks
- Hires and trains new HIM personnel
- Analyzes and audits charts to make sure all required information is complete using myUnity (vision) software for electronic medical records
- Assembles, analyzes, audits, and reviews the current and discharged records for completeness (both in the paper world and electronically), to include orders, physician order sheets, and discharge summaries, etc
- Understands ICD-10 coding; making sure proper coding is complete and accurate prior to admission
Health Information Specialist
Maunalani Nursing & Rehab Center
08.2016 - 05.2020
- Analyze health record information and evaluate results to choose the best solution and solve problems
- Maintenance and safeguarding of resident’s records
- Education and training of Nursing, Health Information Assistants, and other I.D Team members to comply with Medical Records requirements and policies
- Company’s point of contact for Release of Information for patient’s medical records
- Follow retention and destruction cycle of scanned records
- Follow HIPAA regulations and guidelines
- Provided general supervision of the Unit Secretaries
- Oversight of daily qualitative auditing of: clinical census entries, physician certification/recertification compliance, admission checklist, discharge checklist, HIPAA compliance
Medical Case Manager
Kauai Community Health Center
02.2013 - 08.2016
- Provided intake and comprehensive assessment services for assigned patients in the Medical, Dental, and Behavioral Health Departments
- Provided general supervision to outreach workers in order to develop a strong referral system for target population
- Developed individualized actions plans to identify existing barriers to self-sufficiency, setting goals, and monitor progress towards meeting goals
- Responded to client emergencies
Medical Records Clerk II
Wilcox Memorial Hospital
01.2009 - 02.2013
- Accounts for all in-patient, SDS, Emergency Room, Observation chart, and Outpatient records
- Assures records are filed in the proper location in correct terminal digital order
- Completes ROI requests
- Purges medical records and logs according to established timetables
- Participates in departmental and organizational quality improvement efforts
- Understands and models Hawaii Pacific Health's mission, vision, and values
Skills
- Highly organized with strong attention to detail, fluent multi-tasker, creative, and able to work a flexible schedule
- Strong ability to speak clearly, concisely and effectively; listen to, and understand information and ideas as presented verbally
- A consistent high level of performance dealing with people and services requiring solid management, organizational, and time management
- Result oriented, highly motivated to succeed
- Strong work ethic and commitment to providing superior results
- Team oriented
Timeline
Assistant General Manager
Hawaii Kai Retirement Community
09.2022 - Current
Restaurant Manager
Chili's Kahala
05.2022 - 12.2023
Health Information Manager
Islands Skilled Nursing and Rehabilitation
04.2021 - 09.2022
Environmental Services Supervisor
Hale Ola Kino
05.2020 - 04.2021
Health Information Manager
Hale Ola Kino
05.2020 - 04.2021
Health Information Specialist
Maunalani Nursing & Rehab Center
08.2016 - 05.2020
Medical Case Manager
Kauai Community Health Center
02.2013 - 08.2016
Medical Records Clerk II
Wilcox Memorial Hospital
01.2009 - 02.2013
Education Certifications
- Gaither High School, FL, 2005, Diploma
- CPR, AED, First Aid
- Certified Medical Coder (AHIMA)
Hobbies and Interests
Surfing, hiking, photography.
References
Available upon request.
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