Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
Reviewed sales reports to enhance sales performance and improve inventory management accuracy
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
Cashier and fuel technician
Adhered to all standard operating procedures and complied with safety and quality processes
Followed company, safety and performance requirements at all times
Greeted customers and offered immediate assistance
Oversaw completion of productivity goals and educated employees on established company processes.
Custodian
Lake Oswego School District
Lake Oswego, OR
04.2015 - 09.2019
Maintained accountability for building keys, master keys, and access cards
Checked and stocked inventory throughout facility to meet expected demands
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times
Notified management of structural issues and major repairs
Assembled basic furniture and supplies for [Area]
Maintained building interiors with routine deep cleaning of high-traffic areas
Operated carpet extractors and floor buffers while adhering to all corporate safety measures
Handled and stored hazardous chemicals safely to prevent injury or illness
Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition
Used industrial cleaning equipment to quickly complete custodial tasks
Sanitation
Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions
Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses
Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
Manager
Carmen Drive Food Mart
Lake Oswego, OR
02.2003 - 03.2015
Greeted customers and offered immediate assistance
Motivated and supported field workers completing work to increase work quality and efficiency
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Coordinated schedules and day-to-day activities of crew to satisfy project needs
Managed all training in regards to staff development, change management and technical operations and controls
Oversaw completion of productivity goals and educated employees on established company processes
Recruited and hired qualified candidates to fill open positions
Greeted and encouraged feedback from customers to implement in-store operational changes
Trained employees on additional job positions to maintain coverage of roles at all times
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High school -
Crossroads high school
06.1996
Other -
Portland Community College
11.1997
Skills
Point of sale systems
Consultative sales
Quality assurance
Employee management
Merchandising
Security monitoring
Issue resolution
Customer greeting
Cash drawer balancing
Training and mentoring
Bank deposits
Loss prevention
Cash register operation
Customer assistance
Merchandise restocking
Product recommendations
Cash management
Returns and exchanges
Credit and cash transactions
Basic Repairs
Punctuality
Groundskeeping
Chemical Handling
Cleaning Expertise
Sanitation Techniques
Supply Management
Safe Chemical Disposal
Equipment Repair
Building inspection
Facility Maintenance
Equipment Inspection
Time Management
Corrective Maintenance
Room Setup and Breakdown
Floor polishing
Hazardous Chemicals Handling
Work Prioritization
Facility Opening and Closing
Building Maintenance
Preventive Maintenance
Crew Supervision
Event Support
Custodial machine operation
MSDS knowledge
Self Evaluation
Service-focused professional and friendly team player with knack for building productive working relationships. Extensive cash handling experience.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.